Tanya Kroon
West Dundee
Summary
Self motivated with 0ver 15 years of customer service and management experience, I am seeking an opportunity to gain new skills while utilizing my current area of expertise in a key role. Driven with a strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.
Overview
17
17
years of professional experience
Work History
Boutique Store Manager
Francesca's
Schaumburg
11.2021 - Current
- Managed daily store operations to ensure excellent customer service.
- Trained and mentored staff on sales techniques.
- Conducted inventory management to maintain stock levels and organization.
- Coordinated staff schedules to optimize coverage during peak hours.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Fostered a positive team environment through effective communication and support.
- Built strong relationships with customers through excellent customer service practices.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Managed point-of-sale systems including cash registers and POS terminals; troubleshot technical issues when necessary.
- Recruited, interviewed, hired, trained, coached and mentored new employees on company policies and procedures.
- Oversaw daily operations of the boutique store including opening and closing duties, cash handling, credit transactions, and customer service.
- Implemented visual merchandising strategies to enhance store appeal.
Bartender
Barone’s
Carpentersville
12.2020 - 11.2021
- Mixed cocktails and beverages for diverse clientele.
- Maintained cleanliness and organization of bar area.
- Provided exceptional customer service to enhance guest experience.
- Handled cash and processed payments accurately at the register.
- Developed relationships with regular customers to foster loyalty.
Store Manager
Sunglass Hut
West Dundee
10.2014 - 01.2021
- Built loyal customer base by delivering excellent service through personal connections and stocking in-demand products.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Trained employees on store security, monetary procedures and customer service expectations.
- Coached and empowered employees by creating and sharing motivational vision plans.
Key Holder
Zale Corporation
Schaumburg
10.2012 - 12.2016
- Ear Piercings- Ages 2 months and up.
- Close business for the day i.e.
- Secure store, merchandise, and cash.
- Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
- Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
- Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
- Compiled weekly monetary reports and records for store managers.
Store Manager
American Kiosk Management
Schaumburg
12.2008 - 07.2014
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
Service Technician
Cooper and Company
West Dundee
01.2009 - 03.2011
- Watch repair, battery change, band sizing and band changing Open / Close business for the day.
- Store breakdown and secure merchandise.
- Offered repair or service options to help customers make decisions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
High School Diploma -
Bethel Christian Academy
Skills
- Excellent customer service
- Employee supervision and motivation
- Operational budgeting
- Staff training and development
- Schedule management
- Retail inventory management
- Store opening and closing procedures
- Reliable
- Sales professional
- Team-oriented
- Visual merchandising
References
References available upon request.
Timeline
Boutique Store Manager
Francesca's
11.2021 - Current
Bartender
Barone’s
12.2020 - 11.2021
Store Manager
Sunglass Hut
10.2014 - 01.2021
Key Holder
Zale Corporation
10.2012 - 12.2016
Service Technician
Cooper and Company
01.2009 - 03.2011
Store Manager
American Kiosk Management
12.2008 - 07.2014
High School Diploma -
Bethel Christian Academy