Tanya Boan
Geneseo
Summary
Strategic retail leader with 29 years of experience managing multi-territory merchandising teams. Specialize in developing talent, driving sales performance, and enhancing operational efficiency. Committed to building high-performing teams and cultivating a culture of accountability and continuous improvement.
Overview
29
29
years of professional experience
Work History
Retail Merchandising Supervisor
Mondelez International
Chicago
05.2024 - Current
- Lead multiple Retail Territory Merchandisers across assigned territories to deliver sales growth and execution excellence.
- Coach, mentor, and develop direct reports through regular field visits, performance feedback, and individualized development plans.
- Drive execution of merchandising initiatives, promotional programs, Perfect Store priorities, and key performance indicators.
- Analyze sales reports and scorecard metrics to identify opportunities, remove execution barriers, and improve district performance.
- Partner with cross-functional business teams to align execution with company objectives and customer expectations.
- Recruit, onboard, train, and develop new employees while building a culture focused on accountability, engagement, and continuous improvement.
- Conduct performance coaching, route reviews, and territory optimization to maximize productivity and sales results.
- Lead safety initiatives and reinforce operational compliance throughout the district.
Sales Representative
Mondelez International
04.1997 - 05.2024
- Won numerous contests and awards
- #2 Ranked SR in the Region-2022, #1 ranked SR in the Region-2023
- Trained new hires on RMS processes and best practices
- Developed key customer relationships to increase sales
- Performed regular follow-ups with prospects to close deals in a timely manner
- Answered product questions with up-to-date knowledge of sales and promotions
- Cultivated key customer relationships, resulting in increased sales
- Created detailed reports on daily, weekly, and monthly sales activity
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Adhered to company initiatives and achieved and excelled established goals
- Managed inventory levels by ordering sufficient stock for each account
- Adhered to established policies and procedures when handling customer accounts
- Utilized sales force to supply each customer with product and sales data.
- Assisted RMS with training of new hires
- Assisted team members setting up new technology
- Provided technical support for customers using the company's products or services
- Assisting RMS with schedule writing
- Achieved #1 ranking as a sales representative in the region for 2023
Education
Some College - Business
Hopkinsville Community College
Hopkinsville, KYSkills
- Merchandising Strategy
- Merchandising Excellence
- Retail Operations
- Inventory Management
- KPI analysis
- Customer Relationship Management
- Talent acquisition
- Performance Management
- Multi-Site Team Management
- Change Management
- Strategic Planning
- Safety & Compliance
- Cross-functional teamwork
- Employee coaching
- Team communication
Accomplishments
- Leading multiple Retail Merchandisers.
- Conducting performance coaching and difficult accountability conversations.
- Recruiting, interviewing, and onboarding new employees.
- Managing labor, scheduling, and territory coverage.
- Driving KPI improvements through data analysis and execution plans.
- Partnering with logistics, sales, and customer business teams to resolve operational opportunities.
•Recognized as a trusted onboarding leader, frequently selected to onboard and develop new Merchandisers, ensuring a seamless and consistent onboarding experience.
- Served as a resource for fellow managers, providing guidance on onboarding, field execution, operational processes, and best practices to support team success.
Timeline
Retail Merchandising Supervisor
Mondelez International
05.2024 - Current
Sales Representative
Mondelez International
04.1997 - 05.2024
Some College - Business
Hopkinsville Community College