Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha Tolbert

Chicago

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

ASSISTANT STORE MANAGER

DOLLARTREE
09.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

ASSISTANT STORE MANAGER

CLOVERKEY
11.2023 - 08.2024
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

SHIFT SUPERVISOR

TACO BELL
05.2023 - 11.2023
  • Assisted with training new hire
  • Maintained inventory and prep intake
  • Store upkeep, labor, inventory, stocking, food run
  • Maintained upkeep of store, verified customers identification to purchase alcoholic beverages
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

PART TIME SUPERVISOR

LEVI STRAUSS & COMPANY
11.2019 - 11.2023
  • Engaged and build relationships with consumers.
  • Staff development and improving knowledge of company.
  • Assist with merchandise to determine items that need to be replenish on sales floor.
  • Established the right amount of change is present in each cash drawer for opening and closing of shifts.
  • Assist consumers and stylists with online orders and in-store purchases.
  • Overseen the store business to business events.

Education

Criminal Justice/Pre-Law

Harry S. Truman City College of Chicago
03.2014

Sociology/Criminal Justice

Rust College
Holly Springs, MS
05.2009

Bachelor of Science - Paralegal Studies

Liberty University
Lynchburg, VA
01-2028

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Staff supervision

Timeline

ASSISTANT STORE MANAGER

DOLLARTREE
09.2024 - Current

ASSISTANT STORE MANAGER

CLOVERKEY
11.2023 - 08.2024

SHIFT SUPERVISOR

TACO BELL
05.2023 - 11.2023

PART TIME SUPERVISOR

LEVI STRAUSS & COMPANY
11.2019 - 11.2023

Sociology/Criminal Justice

Rust College

Criminal Justice/Pre-Law

Harry S. Truman City College of Chicago

Bachelor of Science - Paralegal Studies

Liberty University
Tanisha Tolbert