Tanisha Smith
Evanston
Summary
Dynamic customer service professional with proven expertise at Christian community center (Sana Holland), excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and personalized service. Proficient in appointment scheduling and data entry, consistently achieving high service levels and fostering loyalty among clients.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sana Holland
Chicago, IL
01.2024 - 02.2026
- Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations.
- Ensures correct insurance information is collected at the time of scheduling.
- Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services
- Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns
- Performs other related duties as assigned
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Jacqueline Franklin
Chicago, IL
04.2019 - 11.2023
- Enhanced customer engagement through personalized service and product recommendations.
- Streamlined inventory management processes to improve stock accuracy and availability.
- Trained new staff on sales techniques and company policies to ensure consistent service delivery.
- Analyzed sales data to identify trends and optimize product placement strategies for increased revenue.
- Led team initiatives to improve customer satisfaction scores and enhance overall shopping experience.
- Implemented effective follow-up strategies with customers to foster loyalty and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Communications
Oakton Community College
Chicago, ILHigh School Diploma -
Excelsior High School
Belize City05.2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Customer satisfaction measurement
- Scheduling
- Appointment scheduling
- Filing
- Multi-line phone talent
- Sales expertise
- Reading comprehension
- Documentation
- Microsoft outlook
- Client relations
- Microsoft Excel
- Customer relations
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Sana Holland
01.2024 - 02.2026
Sales Associate
Jacqueline Franklin
04.2019 - 11.2023
No Degree - Communications
Oakton Community College
High School Diploma -
Excelsior High School