Summary
Overview
Work History
Education
Skills
Software Experience
Timeline
Generic

Tanisha Malone

Joliet

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.




Overview

11
11
years of professional experience

Work History

Customer Service Representative (Hybrid)

Luxor Staffing (Danco)
12.2023 - 06.2024
  • Order management, processed orders for multiple customer accounts to include 3rd party, Direct import,and Direct customer orders.
  • Ran daily reports to ensure Purchase order accuracy prior to shipping, as well as daily inventory reports for multiple customer accounts.
  • Accounts Receivable, Accounts Payable
  • Respond to customer emails promptly and in a professional manner escalating customer
  • Utilized Sales force to work customer service case loads, and my personal inbox of cases.
  • Maintained detailed records of customer and case interactions, contributing to comprehensive database for future reference.

Onsite Manager

Sure-Staff Services
04.2022 - 11.2023
  • Recruit employees for multiple customers via email, phone, text and social media.
  • Interview, hire, and onboard new hires. Process background and drug screens.
  • Participate in client forecasting meetings to stay informed on current and future business needs.
  • Daily check-ins at multiple customer sites. New Hire day 1check-ins.
  • Maintain and update ATS system to streamline the hiring process efficiently.
  • Oversee daily attendance reporting.
  • Process weekly payroll reports and manage time clock database to insure accuracy.

Home Health Aide

Help at Home Senior Care
03.2020 - 04.2022
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Run errands, grocery shopping and accompany clients to appointments.

Benefits Verification Specialist

AmerisourceBergen (The Lash Group)
11.2018 - 02.2019
  • Contact insurance companies to verify patient benefit information and document the specifics for various payer plans.
  • Verify patient demographics and physician information.
  • Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases before finalizing claim submissions.
  • Document and initiate prior authorization process and claims.
  • Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.



Natural Hair Stylist

CDiva Salon
03.2018 - 02.2019
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Performed client consultations
  • Perform protective hair styles on clients
  • Marketing and retail sales on salon servies and products



Inventory Quality Control Specialist

Pride Staff (Raypak)
11.2015 - 03.2016
  • Performed accurate hourly test of seal and perforation strength fo beverage bags.
  • Worked closely with maintenance and machine operators monitoring the temperature and gauges of production.
  • Recorded readings, calculated averages and input data into multiple databases.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.

Customer Service Representative

Saddle Creek Logistics
01.2013 - 10.2013
  • Liaison for multiple customer accounts, Communicate with customers via phone and email in a professional manner.
  • Order management, Order entry for multiple customer accounts.
  • Generate shipping documents, billing invoices, pick tickets,
  • Accurate input and verification of merchandise receipts in a timely manner.
  • Generate daily and monthly required reports, retain for Saddle Creek and customer records,

Education

High School Diploma -

Joliet West High School
Joliet
06-1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Microsoft outlook
  • Shipping and logistics
  • Quality assurance controls
  • Document control
  • CRM software proficiency
  • Report generation

Software Experience

  • AS400
  • Sales Force
  • Focus
  • Oracle
  • Avonite`
  • People Net
  • Nova Time
  • SAP
  • Site Specific WMS

Timeline

Customer Service Representative (Hybrid)

Luxor Staffing (Danco)
12.2023 - 06.2024

Onsite Manager

Sure-Staff Services
04.2022 - 11.2023

Home Health Aide

Help at Home Senior Care
03.2020 - 04.2022

Benefits Verification Specialist

AmerisourceBergen (The Lash Group)
11.2018 - 02.2019

Natural Hair Stylist

CDiva Salon
03.2018 - 02.2019

Inventory Quality Control Specialist

Pride Staff (Raypak)
11.2015 - 03.2016

Customer Service Representative

Saddle Creek Logistics
01.2013 - 10.2013

High School Diploma -

Joliet West High School

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Tanisha Malone