Tanisha Koehler
Belleville
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Representative
Charter Communications
Saint Ann, MO
07.2024 - 12.2025
- Developed strong customer relationships to drive sales and enhance client retention.
- Executed daily sales strategies to meet and exceed individual performance targets.
- Demonstrated product knowledge to effectively address customer inquiries and concerns.
- Collaborated with team members to streamline communication and improve service delivery.
- Managed follow-up communications, ensuring timely responses to potential leads and existing customers.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Supervisor
Pic the Gift
Wentzville, MO
11.2023 - 12.2024
- Oversaw daily shipping operations, ensuring timely dispatch of orders.
- Implemented process improvements that enhanced shipping accuracy and reduced delays.
- Trained new team members on shipping procedures and safety protocols.
- Supervised shipping team of 5 employees.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
General Clerk III
Serco
Wentzville, MO
09.2013 - 02.2017
- Processed and filed documents accurately to maintain organized records.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
Education
High School Diploma -
Fort Zumwalt West High
O'Fallon, MoSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Phone Support
- Time management
- Attention to detail
- Computer literate
Accomplishments
- Ranked #1 in t for [year].
Timeline
Sales Representative
Charter Communications
07.2024 - 12.2025
Supervisor
Pic the Gift
11.2023 - 12.2024
General Clerk III
Serco
09.2013 - 02.2017
High School Diploma -
Fort Zumwalt West High