Tania Brito
Chicago
Summary
Accomplished Staffing Coordinator and Manager with a proven track record at Labor Solutions and Cricket Wireless, adapt in payroll administration and enhancing employee engagement. Skilled in Microsoft Office and expert in elevating customer satisfaction, I excel in strategic workforce planning and mentoring, significantly improving organizational efficiency and client contentment.
Overview
10
10
years of professional experience
Work History
Staffing Coordinator
Labor Solutions
09.2022 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Manager
Cricket Wireless
06.2015 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Pritzker College Prep
Chicago, IL06-2012
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Payroll administration
- Microsoft office
- Training and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Staffing Coordinator
Labor Solutions
09.2022 - Current
Manager
Cricket Wireless
06.2015 - 08.2022
High School Diploma -
Pritzker College Prep
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