Tania Bojan
Vernon Hills
Summary
Dynamic Management Professional | Certified Life Coach A results-driven Management Professional and Certified Life Coach with a robust background in leadership, personal development, and business growth. Adept at strategic planning, team development, and fostering organizational success. Passionate about empowering entrepreneurs to build thriving businesses through mindset coaching, goal setting, and resilience training.
Overview
7
7
years of professional experience
Work History
Life coach & Business mentor
Self employed
12.2024 - Current
- Provided one-on-one coaching to self-employed individuals, helping them refine their business models and increase revenue.
- Assisted clients in overcoming mindset blocks and building confidence in their entrepreneurial journey.
- Developed personalized action plans to enhance productivity and efficiency.
- Guided clients in marketing strategies, social media presence, and brand positioning.
Customer Service Manager
C BRIGHT CONNECTIONS
Chicago
09.2020 - Current
- Developed and implemented strategies to improve customer service experience.
- Build strong relationships with key clients, resulting in an increase of repeat business by 30%.
- Exceeded new product sales targets by 18%.
- Proactively identified performance gaps and implemented process improvements.
- Demonstrated strong attention to detail, resulting in a 25% decrease in errors.
Assistant Manager
Coq d'Or Restaurant, The Drake Hotel
Chicago
08.2018 - 03.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Motivated staff to perform at peak efficiency and quality.
- Set and enforced performance and service standards to keep consistent, high quality environment devoted to customer satisfaction.
- Established and updated work schedules.
- Demonstrated exceptional customer service skills and established as the employee of the month after increased the sale with 10%.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Master's degree - Management of trading companies
Bogdan-Voda University of Cluj-Napoca
Cluj-Napoca06.2010
Bachelor of Management -
Bogdan-Voda University of Cluj-Napoca
Cluj-Napoca07.2008
Skills
- Business Strategy & Goal Setting Expert
- Leadership Development Expert
- Financial Acumen Expert
- Communication Expert
- Problem-solving Expert
Languages
- English, Highly proficient
- Romanian, Native speaker
- Italian, Very good command
- Spanish, Very good command
Timeline
Life coach & Business mentor
Self employed
12.2024 - Current
Customer Service Manager
C BRIGHT CONNECTIONS
09.2020 - Current
Assistant Manager
Coq d'Or Restaurant, The Drake Hotel
08.2018 - 03.2020
Master's degree - Management of trading companies
Bogdan-Voda University of Cluj-Napoca
Bachelor of Management -
Bogdan-Voda University of Cluj-Napoca