Taneka McShan

• Streamline appeal request processes, ensuring accurate assignment to appropriate units and providing comprehensive information to applicants via email and mail.
• Optimize office coordination by implementing efficient mail processing systems and enhancing communication channels for applicant inquiries.
• Guide applicants through appeal procedures, offering clear explanations and responsive assistance to facilitate a smooth process.
• Analyze incoming appeal requests, categorize efficiently, and distribute to relevant departments, improving overall workflow and response times.

• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support to clients during difficult times.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.

• Evaluates complex licensing applications, ensuring compliance with regulatory standards, and streamlining approval processes for efficient license management.
• Maintains meticulous records using department database systems, enhancing data accuracy and accessibility for improved operational efficiency.
• Provides expert guidance on license requirements to applicants, fostering clear communication, and reducing application errors.
• Implements proactive follow-up strategies for deficient applications, significantly reducing processing time, and improving overall departmental productivity.
• Optimizes Microsoft Excel spreadsheets for data management, creating intuitive systems that enhance information tracking and reporting capabilities.

Supervised member services team, optimizing operations and enhancing customer satisfaction.

• Implemented efficient scheduling system, reducing staff turnover and boosting productivity.
• Managed cash operations, ensuring precise auditing, bookkeeping, and timely bank deposits.
• Enforced policies and performance standards to maintain high-quality service.
• Conducted performance evaluations, facilitating professional development initiatives for staff growth.
• Optimized store processes by introducing digital solutions for document management and communication.
• Coordinated with management to implement strategic initiatives that improved store performance.
• Ensured seamless onboarding of new associates while upholding high member service standards.

• Conducted comprehensive patient assessments, including vital signs and specimen collection, while maintaining meticulous EHR records for accurate medical histories.
• Supported healthcare team by assisting with procedures, administering injections, and performing screening tests, enhancing overall patient care efficiency.
• Streamlined patient intake process by efficiently managing initial screenings, reducing wait times and improving overall clinic flow.
• Created a welcoming environment for patients through friendly greetings and clear communication, contributing to positive healthcare experiences.
• Applied medical knowledge to prepare specimens for laboratory testing, ensuring accurate diagnostics and timely treatment decisions.

• Optimized optical sales process, enhancing customer satisfaction and boosting revenue through efficient frame adjustments and lens repairs.
• Streamlined inventory management, reducing stockouts and improving product availability for seamless customer experience in optical department.
• Executed precise optometric pretests, ensuring accurate data collection for ophthalmologists and contributing to improved patient care.
• Fostered team synergy in optical department, enhancing cross-functional communication and elevating overall customer service standards.
• Pioneered efficient vision insurance processing system, significantly reducing claim processing time and improving customer satisfaction.

• Delivered compassionate care, addressing patients' physical and emotional needs while maintaining detailed records for continuity of treatment.
• Managed comprehensive patient histories, including medical backgrounds, medications, and allergies, ensuring safe and personalized care delivery.
• Coordinated with healthcare teams to schedule and accompany clients to medical appointments, facilitating seamless care transitions.
• Devised creative solutions for mobility challenges, assisting patients with daily activities and enhancing their quality of life.
• Prepared nutritious meals tailored to clients' dietary needs, contributing to their overall health and well-being.

• Implemented personalized education plans, resulting in measurable improvements in students' academic performance and social skills development.
• Partnered with teachers and parents to create comprehensive support strategies, ensuring consistent care and education across school and home settings.
• Developed creative, multisensory learning activities to engage students with diverse learning styles and abilities, enhancing overall classroom participation.
• Maintained meticulous records of student progress, behavioral patterns, and intervention strategies.
• Tailored individualized education plans for special needs students, fostering inclusive learning and promoting social integration in diverse classrooms.