Taneka Chandler
Chicago
Summary
Dedicated professional with a strong background in customer service and facility maintenance at the Chicago Transit Authority. Proven ability to enhance cleanliness and customer satisfaction through effective communication and cleaning expertise. Skilled in data entry and Microsoft Excel, consistently exceeding expectations in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Janitor (Rapid Transit)
Chicago Transit Authority, CTA
01.2022 - Current
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping and mopping.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs, turnstiles, and handrails.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Customer Service Assistant
Chicago Transit Authority, CTA
08.2013 - 01.2022
- Contacted Communication / Power Control in a timely manner to report all accidents.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Know and understand the Authority's transit system, fares, schedules and routes.
Sales Clerk / Store Associate
Binny's Beverage Depot
01.2008 - 08.2013
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Monitored products both shipping and receiving.
Front Desk Coordinator
Computer Pre-School Academy
01.2003 - 08.2007
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Education
Bachelor of Science - Criminal Justice
Chicago State University
Chicago, IL12-2012
Skills
- Date Entry
- Customer service-focused
- Microsoft Excel
- Cleaning Expertise
Timeline
Janitor (Rapid Transit)
Chicago Transit Authority, CTA
01.2022 - Current
Customer Service Assistant
Chicago Transit Authority, CTA
08.2013 - 01.2022
Sales Clerk / Store Associate
Binny's Beverage Depot
01.2008 - 08.2013
Front Desk Coordinator
Computer Pre-School Academy
01.2003 - 08.2007
Bachelor of Science - Criminal Justice
Chicago State University
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