Tanecia Bates
1549 Revere Circle,IL
Summary
Exemplary team leader, with widespread responsibilities in system management, and training. Self-starter with initiative to self train, applauded for excellent communication, leadership and organizational skills. Maintains high standards of quality control for myself and team members.
Overview
27
27
years of professional experience
Work History
Life Skills Teacher's Assistant
Maine District 207
Park Ridge, IL
08.2023 - Current
- Implemented life skills training programs to enhance student independence and self-sufficiency.
- Facilitated classroom activities that promote social interaction and communication among students.
- Collaborated with teachers to adapt instructional materials for various learning styles and abilities.
- Trained new staff on program protocols and effective teaching strategies for life skills education.
- Promoted student independence through the development of personalized goals and self-monitoring tools.
- Supported students with physical disabilities in daily activities, including mobility assistance, personal care tasks, and use of assistive technology devices.
- Implemented sensory breaks throughout the day for students needing additional support managing emotions or self-regulation challenges.
- Assisted students during transitions between classrooms or school environments to minimize disruptions and maintain consistency in routines.
Teacher's Assistant
SASED(Willowbrook High School)
Villa Park, IL
11.2021 - 06.2023
- Supported classroom management by implementing behavior intervention strategies effectively.
- Facilitated small group instruction, enhancing student comprehension and engagement in learning activities.
- Developed and maintained positive relationships with students, fostering a supportive learning environment.
- Supported students with physical disabilities in daily activities, including mobility assistance, personal care tasks, and use of assistive technology devices.
- Implemented sensory breaks throughout the day for students needing additional support managing emotions or self-regulation challenges.
- Assisted students during transitions between classrooms or school environments to minimize disruptions and maintain consistency in routines.
Para-Professional
School District 62
Des Plaines, IL
10.2020 - 09.2021
- Assist teachers in general classroom activities.
- Escort and assist children in various settings.
- Tutor pupils at teachers request.
- Prepare instructional material and attendance reports.
- Supported classroom instruction by assisting teachers with lesson planning and material preparation.
- Monitored student progress, providing feedback to educators on individual learning needs.
- Implemented behavioral management strategies to promote positive student engagement.
- Collaborated with special education staff to support individualized education plans (IEPs).
Retail Store Associate
Comcast
Schaumburg, IL
10.2017 - 12.2017
- Assist customers with account related concerns.
- Sell and repackage customers into the appropriate package for their needs.
- Use the CSG billing system to process orders and answer billing questions.
Billing Associate/Inquiry Lead
Xerox
Rosemont, IL
03.2004 - 09.2013
- Research and audit accounts as well as customize solutions to meet individual customer requirements.
- Meeting and exceeding monthly deadlines and objectives in a fast paced environment.
- Conduct side by side with Billers to review processes and review training needs.
- Analyze validation error log and implement improvement.
- Use the CSG billing system to process orders and answer billing questions.
Customer Service Representative
Cingular
Schaumburg, IL
04.2002 - 11.2003
- Assist customers with billing concerns and explanations.
Tier 2 Representative
Focal
Mt. Prospect, IL
09.2001 - 02.2002
- Ensure porting of telephone numbers and service installed properly.
- Troubleshoot telephony porting between telecommunication companies.
Customer Service Lead Representative
AT&T Broadband
Schaumburg, IL
07.1999 - 09.2001
- Coach and develop representatives on a monthly basis.
- Use ICOMS billing system to process order and answer billing questions.
- Participate in Tier 2 program, followed up with customers having technical problems and scheduled appointments.
- Use the CSG billing system to process orders and answer billing questions.
Education
High School Diploma -
Maine West High School
Des Plaines, IL06-1997
Skills
- Windows OS proficiency
- Experienced in Microsoft Office applications
- Customer service guidance
- Experience with ICOMS
- Proficient in PeopleSoft
- Proficient in Oracle X one
- Problem-solving skills
- Organization
- Verbal and written communication
- Time management
- Attention to detail
Timeline
Life Skills Teacher's Assistant
Maine District 207
08.2023 - Current
Teacher's Assistant
SASED(Willowbrook High School)
11.2021 - 06.2023
Para-Professional
School District 62
10.2020 - 09.2021
Retail Store Associate
Comcast
10.2017 - 12.2017
Billing Associate/Inquiry Lead
Xerox
03.2004 - 09.2013
Customer Service Representative
Cingular
04.2002 - 11.2003
Tier 2 Representative
Focal
09.2001 - 02.2002
Customer Service Lead Representative
AT&T Broadband
07.1999 - 09.2001
High School Diploma -
Maine West High School