Taneca Scott
Peoria
Summary
Dynamic professional with a proven track record at Housing Association, excelling in problem-solving and customer service. Adept at diagnosing complex HVAC issues, enhancing system efficiency, and training junior technicians. Recognized for fostering teamwork and maintaining high safety standards, contributing to improved operational performance and client satisfaction.
Overview
2023
2023
years of professional experience
Work History
Team Member
Noodles & Company
Peoria
- Prepared and assembled customer orders with precision and efficiency.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new team members on operational procedures and service expectations.
- Collaborated with team members to enhance service speed during peak hours.
- Executed cash handling processes accurately, contributing to daily sales reconciliation.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring timely restocking of supplies for uninterrupted service.
Repair Technician
Housing Association
- Diagnosed and repaired various electrical systems in residential units.
- Conducted routine maintenance on HVAC systems to ensure optimal performance.
- Collaborated with team members to address urgent repair requests efficiently.
- Utilized diagnostic tools to troubleshoot plumbing issues and implement solutions.
- Maintained accurate records of repairs and maintenance activities for compliance purposes.
- Trained junior technicians on safety protocols and repair techniques.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Home Care Provider
Healthcare Staffing Inc.
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for clients.
- Administered medications as prescribed, maintaining accurate records of client health status.
- Developed and implemented individualized care plans tailored to specific client needs.
- Monitored changes in client conditions, reporting significant findings to supervisors promptly.
- Fostered positive relationships with clients and families, enhancing overall satisfaction with services provided.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored progress and documented patient health status changes to keep care team updated.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
- Educated patients about self-care techniques, empowering them to take an active role in managing their own health.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Conducted regular evaluations of patients'' progress and adjusted care plans accordingly to ensure continued effectiveness and alignment with changing needs.
- Reduced hospitalization rates by closely monitoring symptoms and alerting healthcare providers when intervention was needed.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed individual care plans for clients based on specific needs.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Developed and implemented care plans for clients.
- Scheduled and coordinated medical appointments.
- Trained new staff members on best practices for home health care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Assisted with end-of-life care.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Constructed cognitively stimulating activities.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Improved patients' comfort with massage and application of topical treatments.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Researched and recommended community resources to meet clients' needs.
DSP
Human Services Department
- Supported individuals with developmental disabilities in daily living activities and skill development.
- Assisted in creating personalized care plans to enhance client engagement and independence.
- Monitored client progress and documented changes, ensuring accurate reporting for team reviews.
- Collaborated with multidisciplinary teams to coordinate services and address client needs effectively.
- Educated clients on safety protocols and community resources, fostering knowledge and self-advocacy.
- Facilitated group activities that promoted social interaction and personal growth among clients.
- Implemented strategies to improve service delivery, enhancing overall client satisfaction and outcomes.
- Mentored new staff on best practices for client support and departmental procedures, promoting consistency in care.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
HVAC Technician
Self Employed Services
- Diagnosed HVAC system issues to ensure optimal performance and reliability.
- Performed routine maintenance on heating and cooling systems, enhancing efficiency and longevity.
- Installed new HVAC units, adhering to safety protocols and industry standards.
- Assisted clients in selecting appropriate HVAC solutions based on specific needs and budget constraints.
- Conducted energy audits to identify cost-saving opportunities for residential clients.
- Trained junior technicians on best practices for installation and maintenance procedures.
- Developed customized service plans to improve customer satisfaction and retention rates.
- Implemented preventive maintenance schedules, minimizing downtime and enhancing system reliability.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Traveled to job sites for both scheduled and emergency appointments.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Routinely calibrated thermostats for accurate temperature control settings that maintained comfortable environments in clients' properties.
- Customized ductwork designs for optimal airflow distribution while maintaining energy-efficient operation standards within client spaces.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Repaired and replaced heating and air conditioning systems for commercial customers in Type industry.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Adapted installation techniques according to specific building layouts or restrictions while meeting code compliance requirements.
- Calibrated permanent and portable environmental monitoring equipment.
- Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
- Enhanced team productivity with introduction of new diagnostic tools and techniques.
- Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
- Streamlined project completion times by effectively managing repair and installation schedules.
- Collaborated with construction teams to ensure seamless integration of HVAC systems in new builds.
- Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.
- Delivered customized heating and cooling solutions to meet unique client needs, improving comfort levels.
- Coordinated with suppliers to secure best prices on high-quality HVAC parts and materials.
- Facilitated team training sessions on latest HVAC technologies, enhancing service quality.
- Optimized climate control systems for peak performance with regular calibration and adjustments.
- Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
- Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
- Reduced downtime, performed emergency repairs on critical HVAC systems.
- Implemented digital record-keeping system for maintenance and repair work, improving organizational efficiency.
- Boosted system longevity by implementing comprehensive preventive maintenance plans.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Reduced operational costs for clients by installing advanced, energy-saving HVAC equipment.
- Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
- Streamlined inventory management for HVAC parts, ensuring quick availability for urgent repairs.
- Assisted in designing energy-efficient HVAC systems for large scale projects, contributing to sustainability goals.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Supervised and instructed assistants.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
- Optimized performance by balancing systems and calibrating controls.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Assisted in maintenance, repair and installation of ventilation systems.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Inspected cooling systems and identified potential problems.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Performed routine maintenance on heating and cooling systems.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
Automotive Technician
Self Employed Services
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety compliance.
- Conducted routine maintenance, enhancing vehicle longevity and reliability for clients.
- Utilized diagnostic tools to identify issues, improving troubleshooting efficiency and accuracy.
- Provided exceptional customer service, addressing inquiries and building strong client relationships.
- Maintained accurate records of repairs and services, supporting operational transparency and accountability.
- Trained apprentices on best practices in automotive repair techniques and safety protocols.
- Streamlined workflows by implementing efficient repair processes, reducing turnaround times for services.
- Oversaw inventory management of tools and parts, ensuring availability for timely repairs and maintenance.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Conducted safety inspections to comply with legal and company standards.
- Facilitated team training sessions, enhancing overall skill sets in emerging automotive technologies.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Improved customer satisfaction by providing precise and timely repair updates.
- Enhanced workshop safety by adhering to and promoting best practices.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Boosted team morale and productivity through effective communication and leadership.
- Streamlined service scheduling to minimize customer wait times.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Customized vehicles to owner specifications, enhancing driving experience.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Increased workshop efficiency with organization of tools and equipment.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Retained accurate records of purchases, titles and sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Manufacturing Technician
Rivian
Peoria, IL
10.2021 - 08.2022
- Operated production machinery to assemble electric vehicle components efficiently.
- Conducted quality checks on manufactured parts to ensure compliance with specifications.
- Collaborated with team members to streamline assembly line processes and reduce downtime.
- Maintained accurate records of production output and material usage for inventory management.
General Laborer
SC2
Peoria, IL
02.2015 - 08.2019
- Operated hand tools and power equipment safely and effectively.
- Assisted in loading and unloading materials for production processes.
- Maintained cleanliness and organization of work areas to ensure safety standards.
- Collaborated with team members to complete tasks efficiently and accurately.
Sales Associate
Convenience Store
2013 - 2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Restocked shelves regularly, optimizing product availability and presentation.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Handled inventory management tasks, supporting stock accuracy and timely replenishment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Warehouse Packer
SC2
Peoria, IL
10.2010 - 08.2012
- Packed and labeled products accurately for efficient order fulfillment.
- Operated packaging machinery following safety protocols to maintain operational standards.
- Inspected incoming materials for quality assurance before processing.
- Collaborated with team members to optimize workflow and reduce bottlenecks.
Housekeeper
Embassy Suites
2009 - 2011
- Cleaned and sanitized guest rooms, ensuring adherence to hotel cleanliness standards.
- Managed inventory of cleaning supplies, restocking as needed to maintain operational efficiency.
- Assisted in training new housekeeping staff on proper cleaning techniques and hotel policies.
- Inspected completed rooms for quality assurance, addressing issues promptly to enhance guest satisfaction.
- Implemented time-saving cleaning methods, enhancing productivity without compromising quality standards.
- Coordinated with maintenance team to report and resolve room maintenance issues efficiently.
- Developed a system for tracking special requests from guests, improving service delivery and responsiveness.
- Maintained positive relationships with guests through attentive service and prompt resolution of concerns.
Maintenance Technician
Housing Development
Peoria, IL
2009 - 2026
- Conducted routine inspections of building systems to identify maintenance needs.
- Performed repairs on HVAC, plumbing, and electrical systems to ensure functionality.
- Assisted in maintenance scheduling to optimize workflow and minimize downtime.
- Collaborated with team members to troubleshoot issues and implement effective solutions.
- Maintained accurate records of repairs and service requests for tracking purposes.
- Trained new staff on safety protocols and equipment usage for compliance standards.
Team Leader - Service Delivery
Avanti's Ristorante
Peoria
2010 - 2013
- Led team in delivering exceptional customer service, ensuring satisfaction and repeat business.
- Streamlined service delivery processes, enhancing efficiency and reducing wait times for customers.
Delivery Driver
Domino's Pizza
2009 - 2010
- Delivered pizzas promptly while adhering to safety protocols and traffic regulations.
- Managed cash transactions accurately, ensuring proper handling of payments and receipts.
- Communicated effectively with customers, providing exceptional service and addressing inquiries.
- Navigated efficiently using GPS technology to optimize delivery routes and minimize delays.
- Maintained cleanliness and organization of delivery vehicle to uphold company standards.
- Monitored inventory levels of delivery supplies, reporting shortages to management for restocking.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
Associate of Applied Science - HVAC
MTI
Peoria, IL05.2018
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complex Problem-solving
- Training and mentoring
- Complaint resolution
- Relationship building
- Order preparation
- Team building
- Facility cleaning
- Sales expertise
- Area and facility cleaning
- FLUENT IN LANGUAGE
- Continuous development
- Sales and marketing
- Equipment operation
- Equipment maintenance
- Task prioritization
- Staff education and training
- Quality inspections
- Calculations and measurements
- Technical support
- Mechanically inclined
- Conflict resolution
- Social media expertise
- Account management
- Proficient in software
- Chemical handling
- Parts labeling
- Component assembly
- Lift number pounds
- Materials staging
- Call center operations
- Budgeting and finance
- Data entry
- Telemarketing expertise
- Stakeholder management
- Expert in software
- Quality assurance
- Willingness to learn
- Shipping and receiving
- Adaptability and flexibility
- Verbal and written communication
- Safety
- POS systems
- Workflow optimization
- Equipment inspection
- Sales support
- Upselling techniques
- Dependability and reliability
- Hospitality and accommodation
- Advanced language ability
- Point-of-sale system
- Decision-making capacity
- Plate presentation
- Multitasking
- Active listening
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Analytical thinking
- Organizational skills
- Decision-making
- Written communication
- Microsoft office
- Interpersonal communication
- Google drive
- Teamwork
- Document archiving
- Problem-solving abilities
- Reliability
- Reliable and punctual
- Team collaboration
- Creative thinking
- Effective communication
- Customer communication
- Scheduling appointments
- Professional and mature
- Confidentiality understanding
- Self motivation
- Database entry
- Interpersonal skills
Timeline
Manufacturing Technician
Rivian
10.2021 - 08.2022
General Laborer
SC2
02.2015 - 08.2019
Warehouse Packer
SC2
10.2010 - 08.2012
Team Member
Noodles & Company
Repair Technician
Housing Association
Home Care Provider
Healthcare Staffing Inc.
DSP
Human Services Department
HVAC Technician
Self Employed Services
Automotive Technician
Self Employed Services
Sales Associate
Convenience Store
2013 - 2015
Housekeeper
Embassy Suites
2009 - 2011
Maintenance Technician
Housing Development
2009 - 2026
Team Leader - Service Delivery
Avanti's Ristorante
2010 - 2013
Delivery Driver
Domino's Pizza
2009 - 2010
Associate of Applied Science - HVAC
MTI