Tandria Williams
Lake Villa
Summary
Skilled liaison with history of coordinating between various organizational sectors to achieve common objectives. Strengths lie in clear communication, problem-solving abilities, and relationship building. Have successfully promoted collaboration and facilitated productive relationships in previous roles ensuring smooth operations.
Overview
22
22
years of professional experience
4028
4028
years of post-secondary education
Work History
Property Preservation Liaison
Dovenmuehle Mortgage Inc.
Lake Zurich
10.2018 - Current
- Coordinate and monitor preservation needs for foreclosed properties across the country according to guidelines. Maintains records to ensure and audit contractor performance.
- Manage, review and approve preservation efforts adhering to all local ordinances, client guidelines and industry compliance laws.
- Verifies all pertinent information is in file/or scanned documents. Make necessary calls/emails for added information needed to prepare documents.
- Rotates on-call coverage. Create daily reports using excel for team members.
Logistics Planner
TRANSPORTATION INSIGHT
Chicago
09.2017 - 04.2018
- Proactively works to improve routing for on-time delivery and, maximize trucks to reduce shipping costs. Resolve critical service issues.
- Effectively create and plan loads to optimize asset utilization and minimize costs.
- Negotiate with carriers on rates, hot loads, and during times of capacity issues.
- Process load tenders for TL and LTL, track all managed loads through delivery.
- Rotates on-call coverage.
- Utilize TMS, Mercury Gate, D.A.T.
- Trade show set ups - Document all shipments with detailed trace notes and accurate data entry. Maintain with accuracy, appropriate TSA and DOT documents including documents for the movement of Dangerous Goods.
Logistic Specialist
MIQ LOGISTICS
Chicago
10.2014 - 09.2017
- Efficiently determined appropriate shipment routing, identify optimal freight solutions and select best mode of transportation to reduce cost while focusing on truck utilization.
- Performed load planning activities by tendering loads to selected carriers using MG.
- Worked with carrier base to negotiate rates.
- Processed load tenders for TL and LTL, track all managed loads for assigned area through delivery.
- Utilized TMS, Mercury Gate, D.A.T.
- Employee of the Month January 2017.
- Outstanding Cost Saving Award July 2016.
- Created PowerPoint Presentations used for business development.
- Assisted with event planning for Holiday company party.
Logistics Specialist
AJILON
Deerfield
01.2014 - 10.2014
- Worked directly with load planning, replenishment, customers, vendors, third party, and Asset-based carriers.
- Managed execution and monitoring of inbound transportation loads to multiple operating divisions.
- Resolved complex issues, including identifying issues related to on-time service.
- Utilized TMS, for execution and optimization, including, consolidation, carrier selection, rating, and routing.
- Drove freight income within inbound logistics program saving 20% annually.
- Spearheaded assessorial program for vendor chargebacks on detention fees resulting $320,000 collection for 2014.
- Cost Saving Award For MIQ Logistic 2014-2015, Gardner Denver Cost Savings Award 2014.
- (MIQ Logistics)
Small Business Owner
Mie Boutique
Chicago
03.2011 - 01.2014
- Provides the highest degree of customer service: including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customers interests and their needs.
- Maintains knowledge of Mie Boutique products and services, along with current fashion trends to enhance level of customer service and generates sales.
- Order and buy new inventory for company.
- Maintain Monthly volume reports regarding sales.
- Input all knowledge of sales receipts into QuickBooks & Fresh Books social media that consist of Facebook, Instagram, Twitter.
Associate General Assistant/ Post Close
First American Title
Warrenville
08.2013 - 11.2013
- Responsible for answering the office telephone, routing and/or providing case status information to callers.
- Creating excel spreadsheets for imputing worldwide recording department information.
- Responsible for entering confidential data into (Fast Database) for First American Title.
- Responsible for sorting, and distributing all incoming and outgoing FedEx, and UPS packages as well US Parcel regular mail.
- Research customers titles throughout United States.
- Tracking all order on an excel spreadsheet to verify of what came in and out on specific dates and times.
- Opens orders, inputs closing statements from a worksheet prepared by Escrow Officer.
- Prepares documents for closing and handles the complete disbursement and follow up of all escrow transactions.
- Communicates requirements and other information to clients including Title exception.
- Qc’s Accurate amount of fund sent out via FedEx to local banks.
- Identify and report unusual quality conditions to Management for employees for corrections.
Administrative Assistant
File 4 Me Tax, Financial and Insurance Service
Hillside
01.2010 - 05.2013
- Performed all general office duties such as; photocopying, filing away customers files in numeric or alpha, answering incoming and outgoing calls, data entry and schedule appointments.
- Answers all incoming calls, takes messages, answers questions, and directs calls to the appropriate person.
- Greets clients and partners conducting business with the area and directs them to the appropriate person.
- Performs other duties specific to the individual business needs.
- Prepared and reviewed tax returns for S-Corp, C-Corp, Partnership, LLC, Trust Funds and Individual.
- Assisted and managed all aspect of client accounts and fostering client relationships.
- Expanded services to existing clients and developed new business relationships.
- Welcomed clients by greeting them in person or on the telephone or via email.
- Enter customer information on excel and word documents.
- Created excel spreadsheets for Small Business Clients.
Lead Records Administrative Specialist
HSBC Financial Services
Elmhurst
08.2004 - 08.2009
- Cross trained employees on various processes within my department.
- Managed a team of 35 employees within two locations; Elmhurst and Franklin Park.
- Delegated work assignments and daily tasks for my team.
- Entered customer’s information into a confidential database also made sure information was entered accurate and also matched file reports.
- Research title documents for customers cars once paid off.
- Performed quality assurance checks on my team.
- Provided daily and monthly volume reports that impacted the business needed to senior management.
- Downloaded and scanned numeric numbers into a handheld computerized device that connected to monthly Access reports.
- Lead numerous file merge projects, such as project cleanse, file room merge project.
- Implemented training manuals for new employees- speedy profitability.
- Researched and responded to request from customer for loans.
- Answered inbound and deliver outbound calls for customer’s complaints.
- File records away in alphabetical and numerical order.
- Maintain files & Purge old file.
- Retrieve files from Records Center for client use as requested. Deliver files to clients within established time frames. Ensure returned files are properly logged and placed back in their proper location.
- Prepare files to be sent for storage. When needed, arranges for files to be retrieved from storage.
- Create files through data entry into file tracking software.
- Nominated for Ownership Award for HSBC Financial Services 2008.
- Received Employee of the Month for HSBC Financial Services Oct 2006, July 2007, September 2007.
- Volunteered for Junior Achievement throughout the Northwest suburbs of Illinois 2006-2009.
- Volunteered for Salvation Army Disaster Unit for Hurricane Katrina 2005.
Education
Bachelors - Business Management
Columbia College Chicago
Associate - General Studies
Harper College
Skills
- Documentation
- Filing
- Faxing
- Mailing
- Meeting Support
- Travel Arrangements
- Proofreading
- Proficient in Microsoft Office
- Proficient in Word
- Proficient in Excel
- Proficient in Power Point
- Great Customer Service
- TMS
- Mercury Gate
- DAT
- SAP
Volunteer Experience
- Junior Achievement, Northwest suburbs of Illinois, 2006-2009
- Salvation Army Disaster Unit, Hurricane Katrina, 2005
Awards
- Ownership Award, HSBC Financial Services, 2008
- Employee of the Month, HSBC Financial Services, 2006
- Employee of the Month, HSBC Financial Services, 2007
- Cost Saving Award, MIQ Logistic, 2014-2015
- Gardner Denver Cost Savings Award, 2014
- Employee of the Month, MIQ Logistics, January 2017
- Outstanding Cost Saving Award, July 2016
Certification And Education
- Columbia College Chicago, Bachelors in Business Management, 08/01/09, 05/01/13
- Harper College, Associate in General Studies, 01/01/10, 05/01/14
Timeline
Property Preservation Liaison
Dovenmuehle Mortgage Inc.
10.2018 - Current
Logistics Planner
TRANSPORTATION INSIGHT
09.2017 - 04.2018
Logistic Specialist
MIQ LOGISTICS
10.2014 - 09.2017
Logistics Specialist
AJILON
01.2014 - 10.2014
Associate General Assistant/ Post Close
First American Title
08.2013 - 11.2013
Small Business Owner
Mie Boutique
03.2011 - 01.2014
Administrative Assistant
File 4 Me Tax, Financial and Insurance Service
01.2010 - 05.2013
Lead Records Administrative Specialist
HSBC Financial Services
08.2004 - 08.2009
Bachelors - Business Management
Columbia College Chicago
Associate - General Studies
Harper College