Tanada Godsey
Chicago
Summary
A fast-paced, quick learner with exceptional organizational skills and ability to multi-task, looking to obtain a career in a medical office that will challenge and enhance my knowledge and skills, work with others in the health industry and make others feel as though they are in a safe, friendly, yet professional environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Westside Health Authority
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Access Specialist
Northwestern Medicine
03.2020 - Current
- Responds to questions and concerns
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary
- Maintains patient confidentiality per HIPAA regulations
- Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine
- Exceeds all consumer requests and alerts management of issues or concerns that require escalation
- Interacts with various hospital departments and physicians' offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner
- Reaches out to patients to schedule an appointment as defined
- Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails
- Provides training and education as needed
- Manages work schedule efficiently, completing tasks and assignments on time
- Cross-training between various departments will take place to ensure coverage
- Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records
- Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions
- Evaluates procedures and suggests improvements to enhance customer service and operational efficiency
- Participates in departmental quality improvement activities
- Provides ideas and suggestions for process improvements within the department
- Adjusts processes as needed to meet standards
- Uses organizational and unit/department resources efficiently
- Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information
- Understands that schedule may change to reflect shifting business needs
- Evolves and learns as healthcare policies change
Team Lead - Loan Processor
Ceannate Corp
07.2015 - 06.2019
- Authorized 20+ loans weekly for rehabilitation program
- Calculated and approved monthly payments based on financial documentation submitted by borrowers
- Submitted daily reporting on completed filings
- Forwarded filings to Department of Education for imaging
Education
Medical Assistant Diploma -
Everest College
High School Diploma -
Austin Community Academy
Skills
- Case documentation
- Client assessment
- Regulatory compliance
- Care coordination
Certification
- HIPAA
- OSHA
- CPR
Other Employment History
Other employment history available upon request
Timeline
Case Manager
Westside Health Authority
10.2024 - Current
Patient Access Specialist
Northwestern Medicine
03.2020 - Current
Team Lead - Loan Processor
Ceannate Corp
07.2015 - 06.2019
High School Diploma -
Austin Community Academy
Medical Assistant Diploma -
Everest College
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