Tamyris Goodrich

Onboarding all english second language students, including recruitment, intake, placement, support & transition; coordinating and proctoring all adult education orientation and placement testing.

Mentoring/training/supervision of support staff responsible for testing, including TABE, CASAS, and BEST PLUS test proctors.

Assisting director with developing and reporting departmental budgets.

• Created and delivered HR training sessions to staff, managers and executives.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

• Process Tuition payments (cash, check and credit-cards)
• Assists students, faculty and staff with various transactions including waivers, Gift Card requests, scholarships, insurance payments, stop payments
• Customer Service in person and by phone
• Teamwork/collaboration
• FERPA/CPR Training
• Performs highly confidential administrative and secretarial duties
• Languages: Spanish and Portuguese
• Research/analyze students account billing and issues, receivables/collection fees and referral as needed
• Handles student's confidential information
• Answers phone calls, cashiers' central email, Microsoft Teams chat and distributes mail
• Reconciles Account Receivable invoices, wires and check payments from federal, state, and local sources
• Process Workday deposits for different departments
• Organizes files
• Balances cash drawer, prepares bank deposit, reconciles cashier activity balance sheet, spreadsheets and in the system
• Responsible for office closing and storing money/deposits inside vault
• Handle difficult, emotional situation and provided conflict resolution to students and parents

• Responsible for handling student accounts and performing general accounting functions
• Process student refunds, sends invoices to over 30 customers, and follows up on unpaid accounts time frames
• Apply Student Sponsor courses coverages
• Creates invoices requests
• Collects cash, provides receipts, and performs account reconciliations
• Interacts professionally with outside collection agencies and notifies delinquent accounts
• Financial aid billing, disbursements and special Accounts Receivables assignment

• Welcomed and assists students, faculty, staff and the public with inquiries regarding Student Activities and general college related questions, procedures and policies
• Prepared correspondence, created event flyers and email notices for internal and external distribution
• Submitted facilities, room and tabling events requests
• Reviewed reports, documents, quotes, invoices, contracts, various college forms
• Entered Workday tasks: Travel Spend Authorization & Expense Report, purchase orders, requisitions, procurement cards, supplier contracts, timekeeper, budget balance and transfers
• Assisted on checking and maintaining multiple budgets for Student Activities department and over 40 clubs
• Student Government Association Co- Advisor 2019-2020
• Designed and implemented Student Activities programs to enhance social, cultural, intellectual, recreational, community service, campus governance for student population
• Assisted overseeing 16 student workers and interviewing new hire
• Created social media content during remote schooling for student focused success
• Assisted Advising in contacting students and presenting New Student Orientation during peak Fall registration 2020
• Assisted Panther card office issue college ID for students, faculty and staff
• Authorized to drive 15 passenger college vehicle & student shuttle driver

• Processed Tuition payments (cash, check and/or credit-cards)
• Assisted students, faculty and staff with various transactions
• Researched students account issues and referral as needed
• Answered phone calls, chat questions and cashiers' central email
• Reconciled payments, receipts for students and departments
• Wired money, endorse checks, process payments from federal, state, and local sources
• Inventory and organized filing cabinet
• Prepared bank deposit slip
• Responsible for office closing and storing money in the safe

• Duties included answering phones and screening calls
• Transferring calls to different departments
• Receiving tuition payments
• Issued transaction receipts and reconciled cash drawer and transactions daily
• Prepared shipments, reports, distributed mail
• Processed electronic purchase orders for office and janitorial supplies
• Assisted students, staff and public inquiries
• Managed and scheduled appointments for admission and financial aid department