TAMMY SUTTON
Springfield
Summary
Experienced Customer Service professional. Able to manage customer needs in a challenging environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications, and problem solving. Comfortable in interacting with all levels of the organization and public.
Overview
9
9
years of professional experience
Work History
Office Associate
Buckley's Prairie Landscaping
04.2023 - Current
- Responded to inquiries from callers seeking information.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Interacted with customers by phone, email, or in-person to provide information.
Technical Support Representative
Bunn-O-Matic Corporation
11.2022 - 04.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
Customer Advocate Representative
Blue Cross And Blue Shield
10.2016 - 04.2022
- I worked on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
- Conducting research, spends approximately 90% of the scheduled time on the phone according to business need
- Data entry, interpersonal verbal, and written communication skills
- Analytical and organizational skills and independent decision-making skills
- Able to deescalate angry providers or members
- Experience working with various lines of business, Medicare, Wellness and Disease Management
- Knowledge of medical terminology and anatomy
- Proven I can learn quickly and adapt to change.
Receptionist
Springfield Clinic-Ophthalmology
05.2015 - 10.2016
- Responsible for opening and closing the office
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Schedule appointments, make referrals, and receive patient's copays while providing excellent customer service
- Also accountable for posting and auditing tickets to ensure accuracy.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certified Medical Assistant, MAI -
Midwest Technical Institute
Springfield, IL2015
High School Diploma -
South Fork High School
Kincaid, IL1982
Skills
- Interpersonal Abilities
- Communication Skills
- Organizing
- Problem Solving
- Customer Service
Timeline
Office Associate
Buckley's Prairie Landscaping
04.2023 - Current
Technical Support Representative
Bunn-O-Matic Corporation
11.2022 - 04.2023
Customer Advocate Representative
Blue Cross And Blue Shield
10.2016 - 04.2022
Receptionist
Springfield Clinic-Ophthalmology
05.2015 - 10.2016
Certified Medical Assistant, MAI -
Midwest Technical Institute
High School Diploma -
South Fork High School
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