TAMMY SCOTT
Chicago
Summary
Results-driven executive leveraging over 20 years of proven skills in establishing strong rapport with clients and stakeholders.. Highly knowledgeable in healthcare IT and business operations. . A highly motivated, self-starter with proven success in achieving business goals and capitalizing on market demands. Talented at leveraging tenacious approach and strong attention to detail to drive success. Has a true passion for helping business achieve their goals, serving team members and patients in healthcare.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Consultant (Owner/Owner/Principal)
Tammy Scott Consulting
01.2022 - Current
- Created and led corporate and cross-functional strategies: Enterprise-wide Microsoft Suite from on premises to O365 (15,000 end users), vendor selection and management, creating content for market value positioning, specializing in member acquisition and retention for a variety of programs, leveraging technology to virtually serve members and their care teams.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
Vice President, Member Engagement
CareBridge Health
05.2021 - 07.2022
- Created strategies for operations of the Engagement Team. This includes owning member acquisition through engagement, related processes, and performance metrics, and demonstrating ROI based on this strategic implementation for CareBridge’s 24/7 Member Support Program business line.
- Managing incentive payment programs for members from enrollment through order fulfillment.
- Acquiring and maintaining subject matter expertise in CareBridge’s 24/7 Member Support services to improve overall member experience and optimized our technology for this very vulnerable population.
- Supported the Home and Community Based Services (HCBS) provider community within Tennessee, including the various services provided and how they interact with the CareBridge platform
- Created new value-based approach of the engagement team to expand our services to internal and external customers.
- Key stakeholder that launched new engagement strategies for members with multiple types of conditions to ensure we are truly meeting the member where they are and keeping them healthy and at home.
- Strategically analyzed data to boost member engagement and created stretch goals to exceed our targets.
- Viewed Engagement as a team sport and partnered with all domains within the company to understand how to engage a member.
Director, Client Engagement Center
Onlife (A Guidewell Company)
02.2018 - 05.2021
- Maintained a team of ~100 employees across the following functional areas: Health Coaching, Member Services, Member Engagement, Care Services and Quality Assurance.
- Manage a highly diverse team where we celebrate diversity and make Diversity & Inclusion a conscious part of our day to celebrate; created “Your Voice Matters” which were team member led discussions to promote sharing and learning about differences.
- Operational and business process overhaul to more streamlined and aligned with accreditation standards.
- Led and oversaw an RFP for a new telephony and omni-channel solution.
- Oversee daily operations by overseeing financials, key performance indicators, client performance guarantees and employee performance.
- Enhanced productivity metrics and improved employee motivation to maximize efficiency gains (from brick and mortar to virtual environment with improved productivity and outputs).
- Created and implemented various initiatives to create operational efficiency gains, expanded service offerings, new health coaching and behavior health models and
- Developed a training program that was designed around adult learning and microlearning strategies; implemented a new Learning Management System as our system of record and retention.
- Created, tested and executed a Business Continuity Plan during the COVID-19 pandemic. Seamless transition to remote for all agents within 24 hours.
- Improved staff morale by optimizing workload to sustain work-life balance.
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
- Strengthened and sustained strained and degradated software and platforms to implement stopgaps to maintain customer experience and client expectation.
- Part of Senior Leadership Team for our diversified businesses as a thought leader for our engagement and care services.
Sr Technical Project Manager
T-Mobile US Inc.
06.2016 - 07.2018
- Appointed and selected to lead the development and operational program ownership for a multi-billion dollar program by a Senior Executive for the digital payment platform unification initiative.
- Strong leader who bridged the gap between business outcomes and technical delivery.
- Extensive experience in dealing with demanding and misaligned stakeholders.
- Highly effective at administering scrum cadence (Stand-ups, sprint planning, demo, retro, etc.).
- An excellent learner with a passion for agile thinking, techniques and strategy.
- Lead a strategic RFP and procurement effort for the vendor management department to bring more visibility, responsibility and accountability to T-Mobiles contracts.
- Developed a sustainable Service Operations Program (SOP) framework for T-Mobile’s entire Consumer Finance Information Systems Domain, Performed marketing and strategy research Developed a plan for corporate sponsorships and alliances Coordinated and developed a plan for technology including people processes and systems gap analysis Assisted with event special strategies and planning.
Sr. Manager of Operations
Crestpoint Health/ Mountain States Health Alliance
01.2013 - 01.2014
- Created a holistic IT strategic plan to streamline and improve operations with technology (intranet, third parties, telephony, customer service center, data warehouse and analytics)
- Created capital and project plans for implementations of strategic initiatives which involved C-suite and board level presentations for approval Developed tools, processes and procedures to align business operations and compliance to aid in insurance regulatory compliance
- Developed the overall IT strategy for achieving partner integrations and data unification for the evolving insurance division Led the effort with designing the operational and systematic approach for automating enrollment and customer service.
VP of Strategic Initiatives
Mid-Cap IT, BCTI Inc
01.2009 - 01.2011
- Managed integration of the acquired project management company (IT PM PROS) into a new business unit Developed, organized, and structured sales strategy for the new HIT division (exceeded first year goal in Q3)
- Recruited and provided training for sales, implementation and operations staff Performed extensive research on competitors and created competitors assessments to aid in strategy efforts Researched, organized and facilitated thought leader interviews on particular subject matters pertaining to HIT and industry direction to assist in business development efforts Developed key policy and procedures for internal use to meet client requirements Provided consulting services regarding the selection, deployment and management of health information technology initiatives.
Consultant (Owner/Principle Consultant)
IT PM Pros
01.2006 - 01.2009
- Recruited and developed staff for start-up HIT consulting firm Performed internal and external technology and work flow assessments for various practices Determined universe of opportunity to capitalize on the pending regulatory changes in the healthcare industry Provide consulting services regarding the selection, deployment and management of health information technology initiatives.
- Sold company and client/contract list to BCTI.
Project Manager/ Medical Division Mgr
New Wave Network
01.2004 - 01.2007
- Performed project management and information technology consulting services
- Developed, organized and structured strategic partner relationships
- Met demands and sales goals for healthcare technology.
- Negotiated contracts that ensured certain levels of service agreement
Education
DBA - Business Operations
Walden University
01-2028
Masters of Business Administration - IT Management, Project Management
New York Institute of Technology
New York, NY08.2007
Bachelors of Business Administration - undefined
Wesleyan College
Rocky Mount, NC05.2005
Skills
- Operational efficiency improvement
- Product owner for IT solutions
- Team-oriented leadership
- Project management
- Consumer engagement expertise
- System implementation and transformation
- Healthcare Insurance & Quality regulations knowledge
- Budgeting and cost control strategies
Certification
- Certified Scrum Product Owner – International Scrum Institute (current)
- Cisco Sales Expert (pending renewal)
Timeline
Consultant (Owner/Owner/Principal)
Tammy Scott Consulting
01.2022 - Current
Vice President, Member Engagement
CareBridge Health
05.2021 - 07.2022
Director, Client Engagement Center
Onlife (A Guidewell Company)
02.2018 - 05.2021
Sr Technical Project Manager
T-Mobile US Inc.
06.2016 - 07.2018
Sr. Manager of Operations
Crestpoint Health/ Mountain States Health Alliance
01.2013 - 01.2014
VP of Strategic Initiatives
Mid-Cap IT, BCTI Inc
01.2009 - 01.2011
Consultant (Owner/Principle Consultant)
IT PM Pros
01.2006 - 01.2009
Project Manager/ Medical Division Mgr
New Wave Network
01.2004 - 01.2007
Bachelors of Business Administration - undefined
Wesleyan College
DBA - Business Operations
Walden University
Masters of Business Administration - IT Management, Project Management
New York Institute of Technology
Awards
National Reining Horse Association – World Champion & Multiple Top 10 in World Standings, Presidents List & Honors Society Participant, Leadership and contributor positions with multiple charitable organizations
WEBSITES & PRESS RELEASES
- Https://www.linkedin.com/in/tammy-scott-703633105
- Https://www.linkedin.com/posts/onlife-health_onlifehealth-nbhwc-activity-6719244276779294720-8bxS
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