Tammy Parham
Villa Park
Summary
Logistics professional with a proven track record in managing shipping and receiving functions, ensuring seamless operations and enhanced inventory accuracy. Expertise in streamlining processes to drive efficiency and reduce costs while fostering strong collaboration within teams. Recognized for adaptability and reliability in fast-paced environments, consistently delivering results that align with organizational goals. Committed to leveraging skills to optimize logistics operations and contribute to overall business success.
Overview
29
29
years of professional experience
Work History
Shipping and Receiving Manager
American Standard Circuits Inc.
04.2022 - Current
- Oversaw shipping and receiving operations, ensuring timely dispatch and accurate inventory management.
- Developed and implemented process improvements, enhancing efficiency in logistics workflows.
- Trained and mentored staff on best practices for shipping protocols and safety regulations.
- Managed vendor relationships to optimize supply chain performance and reduce costs.
- Coordinated with cross-functional teams to streamline communication regarding order fulfillment timelines.
- Implemented tracking systems to monitor shipments, minimizing delays and improving service levels.
- Analyzed shipping data to identify trends, driving strategic decisions for operational enhancements.
- Led initiatives to maintain compliance with industry regulations, ensuring safe handling of materials.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Improved order processing speed by introducing barcode scanning technology into the workflow process.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Conducted comprehensive audits of shipping and receiving processes, identifying and rectifying inefficiencies.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Ensured company-wide compliance with federal regulations regarding hazardous materials handling in both storage and transportation contexts through employee training sessions.
- Led response to critical logistics challenge, minimizing delays through proactive communication and alternative planning.
- Improved relations with key customers by providing transparent and timely updates on shipment statuses.
- Played key role in successful launch of new product line, coordinating logistics of incoming components and outgoing shipments.
- Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
- Spearheaded initiative to reduce waste and increase recycling of packing materials, supporting environmental sustainability goals.
- Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
- Reduced processing times for inbound shipments, meticulously organizing and expediting unpacking and inventory logging.
- Orchestrated seamless relocation of warehouse facility, ensuring no interruption in service during transition.
- Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
- Streamlined inventory management practices, leading to more accurate and real-time tracking system.
- Optimized scheduling of staff shifts to ensure adequate coverage during peak times, maintaining high levels of operational efficiency.
- Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
- Implemented new software system for managing warehouse operations, enhancing visibility and control over inventory.
- Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.
- Achieved significant reductions in order fulfillment errors by implementing rigorous quality control checks at multiple stages.
- Fostered culture of continuous improvement, leading training sessions focused on best practices in shipping and receiving operations.
- Collaborated with suppliers to improve packaging for inbound goods, reducing damage rates and loss.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Promoted brand at industry events and through ongoing networking efforts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Conducted research to address shipping errors and packaging mistakes.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Parts Asst
Stern Pinball
07.2017 - 06.2021
- Order entry
- Fax or email order confirmation to customers
- Shipping UPS Worldship
- Ship packages over seas
- Commercial invoicing for Custom Clearance
- Pull and Package Parts orders for shipping
- Email Correspondence with customers
- Organize and assemble parts
- Stock Shelves with newly arrived parts
- Managed inventory of parts, ensuring availability for production needs.
- Collaborated with suppliers to source high-quality components efficiently.
- Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Maintained extensive understanding of common problems and methods for repair.
- Assisted in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
Accounts Receivable
Ability Fastners
01.2017 - 06.2017
- Order entry
- Invoicing
- DHL shipping out of the country
- Process all invoicing in a timely manner to help cash flow
- Email invoices to customers
- Type all labels for parts orders
- Answering a multi-line phone and paging systems
- Filing
- Verified billing accounts with accounts receivable ledger and checked for payment posting.
- Reduced outstanding accounts receivable balances through diligent follow-up and expert negotiation skills.
Commercial Move Coordinator
Armstrong Relocation
01.2015 - 01.2016
- Handled all Account Receivable & Payable for Commercial Accounts
- Maintain point of contact status with customers
- Locate/recruit move support partners
- Enhance agency support network
- Keep customers informed of their move status from start to finish
- Organize customer accounts and files
- Process paperwork in a timely manner
- Manage shipment files
- Answer Customer Service questions via telephone and email
- Invoiced all Commercial customers
- Collections
- Coordinated logistics for residential and commercial relocations, ensuring timely delivery and customer satisfaction.
- Developed detailed moving plans, optimizing routes and resources for efficient operations.
Coffee Hostess/Cashier
True north Shell gas station
01.2014 - 01.2015
- Interacted with customers daily to provide them with outstanding customer service
- Operated cash register
- Operated Lottery Machine
- Ordered all coffee products each week as well as open face refrigerated items.
WAREHOUSE MANAGER/ OFFICE MANAGER
KOSHIN AMERICA
01.2005 - 01.2012
- Answering of multi-line phone systems
- Entering, packing and shipping of all orders
- Contacting multiple freight companies on a daily basis to schedule pick ups
- Vast knowledge of UPS Worldship software as well as commercial invoices.
- Handling of all return goods authorization.
- Proof reading of all end of the month numbers as well as salesmen commissions report.
- Collecting of past due monies from companies.
- Providing tech support as needed.
- Manage all aspects of day-to-day operations as a front desk receptionist
- Use of office equipment.
- Picking and packing of all orders.
- Accounts receivable.
- Multi-tasking required for this position, needed to be able to perform more than one job title and fill in where necessary.
- Traveled for Trade Shows when necessary
MANAGER
JACKSON HEWITT
01.1997 - 01.2010
- Oversee front-office operations and provide impeccable customer service:
- Preparing of personal and small business income tax.
- Contacting IRS when needed to help my clients to the best of my ability.
- Scheduling of five employees.
- Cash Handling
SHIFT MANAGER
WHITE HEN PANTRY
01.2003 - 01.2005
- Ordering of all products to keep shelves stocked.
- Handling of bank deposits and change orders.
- Use of cash register as well as lottery machine and deli slicer.
- Shift scheduling for eight employees
CLERK
SHELL
01.2002 - 01.2003
- CUSTOMER SERVICE
- CASH HANDLING/BALANCING
- CLOSING OUT REPAIR ORDERS.
- INVENTORY
MEDICAL RECEPTIONIST
DR RODRIGUEZ
01.1998 - 01.1999
- CUSTOMER SERVICE
- DATA ENTRY
- MEDICAL BILLING
- ANSWERING PHONES
- SCHEDULING/CHECKING IN PATIENTS
- VERIFYING INSURANCE
- CASH HANDLING/BALANCING
Skills
- Written Correspondence
- General Office Skills
- Multitasking
- Quick Books
- Peachtree
- Computer Savvy
- Excellent Customer Service
- Accounts Receivable
- Front-Office Operations
- Collections
- Knowledge of all office equipment
Timeline
Shipping and Receiving Manager
American Standard Circuits Inc.
04.2022 - Current
Parts Asst
Stern Pinball
07.2017 - 06.2021
Accounts Receivable
Ability Fastners
01.2017 - 06.2017
Commercial Move Coordinator
Armstrong Relocation
01.2015 - 01.2016
Coffee Hostess/Cashier
True north Shell gas station
01.2014 - 01.2015
WAREHOUSE MANAGER/ OFFICE MANAGER
KOSHIN AMERICA
01.2005 - 01.2012
SHIFT MANAGER
WHITE HEN PANTRY
01.2003 - 01.2005
CLERK
SHELL
01.2002 - 01.2003
MEDICAL RECEPTIONIST
DR RODRIGUEZ
01.1998 - 01.1999
MANAGER
JACKSON HEWITT
01.1997 - 01.2010