Tammy Modglin
Marion
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service. Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue several%.
Overview
10
10
years of professional experience
Work History
Deli Manager
Piggly Wiggly Supermarket
Zion
10.2021 - 05.2025
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Ordered necessary deli supplies to maintain stock levels.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Supervised deli staff to ensure efficient customer service.
- Maintained accurate records of inventory and product ordering cycles.
- Collaborated with other departments within the store to ensure smooth operations.
- Established policies and procedures for the safe storage and rotation of food products.
- Resolved customer complaints in a professional manner.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Implemented cost-saving measures such as portion control, waste management.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Monitored daily sales reports to maximize profitability.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Trained new employees on proper food handling techniques and safety regulations.
- Created promotional displays to attract customers to the deli section.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Enforced company policies and procedures while maintaining a positive work environment.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Completed regular inventories of food and material stocks.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Monitored temperatures of prepared food and cold-storage areas.
Hotel Duty Manager
Country Inns & Suites
Marion
08.2020 - 08.2021
- Managed inventory of supplies needed for daily operations of the hotel.
- Implemented strategies designed to improve customer satisfaction ratings.
- Prepared weekly staffing schedules based on occupancy levels and budget constraints.
- Provided guidance to junior staff members on how to handle difficult situations.
- Enforced health and safety regulations throughout the premises.
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Monitored inventory levels of supplies and equipment necessary for day-to-day operations.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Developed strategies to improve customer satisfaction levels.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Trained new hires on company policies, job duties and workflows.
- Ensured the safety and security of guests, employees and property assets.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Organized staff schedules, balancing workload and operational needs.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Ensured compliance with all local, state, and federal laws and regulations.
Server Manager
Triple E BBQ
Marion
07.2015 - 07.2020
- Evaluated existing processes related to server management and recommended improvements.
- Provided technical assistance to internal staff members related to server usage and operations.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Verified and confirmed staff schedules to properly cover shifts.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Motivated staff through acknowledgment of hard work and achievements.
- Collected cash sales from employees to properly tip each server after shift.
- Provided information about menu selections and made recommendations.
- Established standards for personnel performance and customer service.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Developed and maintained documentation for server configurations, processes, and procedures.
- Stayed current with emerging server technologies and trends to recommend improvements.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
- Monitored server performance, identifying and resolving issues to prevent downtime.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Directed and assisted in general dining room cleaning and sanitation.
- Managed tables throughout dining room to execute service at highest level.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Maintained thorough knowledge of menu to describe dining options.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees to perform duties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
AJ High School
Anna, ILSkills
- Inventory management
- Food safety compliance
- Staff scheduling
- Cost control
- Equipment maintenance
- Customer relationship management
- Vendor management
- Team leadership
- Quality assurance
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Ordering supplies
- Waste reduction
- Task delegation
- Time management
- Cost controls
- Staff training
- Scheduling coordination
- Worker scheduling
- Merchandise replenishment
- Employee supervision
- Customer service
- Team direction
- Cost reductions
- Deli product packaging
- Sanitation standards
- Promotional planning
- Menu planning
- Cleaning & sanitation
- Profit and loss
- Customer complaint handling
- Greeting and seating guests
- Product rotation
- Display upkeep
- Food preservation
- Supply ordering
- Culinary arts background
- Food pairing
- Work station assignments
- Restaurant promotion management
- Kitchen staff coordination
- Table setting
- Safety training
- Preparation oversight
- Staff management
- Self motivation
- Food portion specification
- Food safety understanding
- Quality control
- Teamwork
- Multitasking Abilities
References
References available upon request.
Activities
Exercising and gaming
Timeline
Deli Manager
Piggly Wiggly Supermarket
10.2021 - 05.2025
Hotel Duty Manager
Country Inns & Suites
08.2020 - 08.2021
Server Manager
Triple E BBQ
07.2015 - 07.2020
High School Diploma -
AJ High School