Tammy Klein
Sparta
Summary
Dynamic and dedicated professional with extensive experience at Wexford Health Services and Wal-Mart Pharmacy. Proven expertise in customer service and employee training, enhancing team performance and client satisfaction. Strong organizational skills and regulatory compliance knowledge drive efficient operations and workflow optimization. Committed to continuous improvement and fostering positive relationships in diverse environments.
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
12
12
years of professional experience
Work History
Medical Furlough Staff Assistant
Wexford Health Services
12.2019 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2013 - 10.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Education
High School Diploma -
Sparta High School
Sparta, IL05-1985
Skills
- Customer service
- Employee training
- Inventory management
- Regulatory compliance
- Time management
- Data entry
- Organizational skills
- Safety procedures
- Cleaning and organization
- Cash handling
- Recordkeeping expertise
- File management
- Multi-line phone systems
- Attention to detail
- Multitasking Abilities
- Data analysis
- Multitasking capacity
- Teamwork
- Self motivation
- Professionalism
- Continuous improvement
- Workflow optimization
Timeline
Medical Furlough Staff Assistant
Wexford Health Services
12.2019 - Current
Certified Pharmacy Technician
Wal-Mart Pharmacy
07.2013 - 10.2019
High School Diploma -
Sparta High School
Similar Profiles
Vernisha VillanuevaVernisha Villanueva
Mental Health Technician at Wexford Health ServicesMental Health Technician at Wexford Health Services
Audrey FitzgeraldAudrey Fitzgerald
Lpn at Wexford Health ServicesLpn at Wexford Health Services
Alma B Olivas-RamirezAlma B Olivas-Ramirez
Certified Clinical Medical Assistant/Certified Phlebotomy Technician at Wexford Health ServicesCertified Clinical Medical Assistant/Certified Phlebotomy Technician at Wexford Health Services