Tammy Crow
Atlanta
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in inventory management, customer service, and beverage preparation techniques. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
17
17
years of professional experience
Work History
Appointment Setter
Heartland Community College Tutor Center
Normal
08.2010 - 06.2012
- Answered phones
- Take messages
- Enter appointments into computer program
- Run errands for the office
- Help tutor students
- Set up file storage system on the computer for the whole office
- Designed schedule system for all tutors
- Opened and closed the center
In Home Daycare Provider
Self-employeed
Mclean
01.2001 - 10.2005
- Participated in meetings with state licensing officials to discuss any issues or concerns about the daycare operations.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Ensured compliance with local regulations governing child care facilities.
- Ordered necessary materials or equipment required by state regulations.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Created a safe, nurturing environment to promote learning and growth in children.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Demonstrated flexibility in adapting caregiving based on each child's unique personality traits and learning styles.
- Attended training sessions on child development topics, such as first aid/CPR certification, or behavior management strategies.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed household errands and other essential duties.
- Completed routine maintenance and repair.
Custodian
Wesleyan University
Normal
10.2002 - 03.2003
- Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
- Stripped, sealed and polished floors.
- Notified building managers about needed repairs to maintain public safety.
- Reported any unsafe conditions found within the facility to appropriate personnel.
- Checked and stocked inventory throughout facility to meet expected demands.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Discarded cardboard boxes and trash in compactors and balers.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Maintained accountability for building keys, master keys and access cards.
- Ensured that proper safety procedures were followed when using hazardous chemicals or operating machinery or equipment.
- Cleaned windows both inside and outside of the building using appropriate cleaning solutions.
- Moved equipment and furniture to thoroughly clean space.
- Monitored security of entrances to the building to ensure no unauthorized persons enter the premises.
- Followed established health regulations regarding pest control measures in order to keep pests out of the facility.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Notified supervisor of any maintenance needs identified while performing custodial duties.
- Cleaned chalkboards after each use in classrooms throughout the day.
- Kept business entrances clean, tidy and professional in appearance.
- Followed safety processes for all manual and electric cleaning equipment.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Dusted furniture, machines or equipment.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Replenished restroom supplies such as soap, paper towels and toilet tissue.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Serviced, cleaned and restocked restrooms.
- Completed day-to-day duties accurately and efficiently.
Substitute Cafeteria Worker
District 87- Bloomington Public School systems
Bloomington
08.1995 - 05.2001
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Responded promptly to any issues that arose in the cafeteria setting.
- Filled and served various beverages for customers.
- Effectively multitasked within fast-paced environment.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Adhered to all sanitation standards set forth by local health department regulations.
- Participated in ongoing training to enhance job skills and knowledge.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Prepared food according to recipe instructions to manage regular school meals.
- Assisted with dishwashing duties as necessary including loading dishes into washers and unloading them after cleaning.
- Stocked displays with new and transferred merchandise.
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Implemented food safety procedures, including proper storage and handling of ingredients.
- Provided customer service assistance with menu selections, payment options.
- Supported serving staff in delivering accurate and well-presented food orders.
- Collaborated with kitchen staff to coordinate meal preparation and efficient service.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Operated industrial dishwasher to wash glassware and utensils.
- Stocked customer service stations with paper products or beverage preparation items.
- Monitored students in the cafeteria during lunch periods, ensuring they followed rules and behaved appropriately.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Cleaned kitchen equipment and utensils according to health department regulations.
- Provided guidance to younger students who may have needed help opening packages or carrying trays.
- Managed portion control to reduce waste and ensure consistent serving sizes.
- Monitored use of condiments, utensils and beverages.
- Utilized safe and efficient methods for operating equipment.
- Greeted guests with friendliness and professionalism.
Education
Associate of Arts - Social Services
Heartland Community College
Normal, ILSkills
- Appointment scheduling
- Customer service
- Database management
- Communication skills
- Lead generation
- Time management
- Follow-up procedures
Affiliations
- I enjoy taking time to spend with my grandchildren and family. They are a very important part of my life.
- I do gardening in my spare time.
- I love taking time to do photography whenever I get a chance.
- I haven't worked for the past 10 years because I took time off to spend on my family and home.
Why work now?
- My husband is retiring in about a month.
- Now I feel is my time to re-enter the work force to work part-time.
Timeline
Appointment Setter
Heartland Community College Tutor Center
08.2010 - 06.2012
Custodian
Wesleyan University
10.2002 - 03.2003
In Home Daycare Provider
Self-employeed
01.2001 - 10.2005
Substitute Cafeteria Worker
District 87- Bloomington Public School systems
08.1995 - 05.2001
Associate of Arts - Social Services
Heartland Community College
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