Tammy Cramer
Joliet
Summary
Commercial insurance professional prepared with extensive experience in managing accounts and fostering client relationships. Proven ability to handle complex insurance policies, coordinate renewals, and resolve client issues promptly. Valued for team collaboration, adaptability to changing needs, and results-oriented approach. Skilled in risk assessment, policy analysis, and delivering exceptional client service.
Overview
19
19
years of professional experience
Work History
Commercial Lines Account Manager
Alliant Insurance Services Inc.
03.2021 - Current
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Negotiated competitive insurance rates with carriers, maximizing value for clients.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Developed customized presentations for prospective clients highlighting the benefits of various insurance products and services offered.
Dental Professional Lines Account Executive
Southpoint Insurance
03.2020 - 03.2021
- Marketing, servicing new business & renewal accounts with a primary focus on Dentists Professional Liability as well as other commercial lines coverage. Perform online rating with select carriers, working with underwriters negotiating premiums/rates. Process financing agreements, EOP/COI’s, auto id’s, billing, claims, audits along with cross-selling.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Commercial Lines Account Manager
The Charles L Crane Agency
07.2014 - 03.2020
- Prepare new business & renewal submissions (Acord applications, risk narratives, photos, loss runs). Submit to carriers and/or Marketing Dept. Follow up to ensure timely responses, check all quotes for accuracy & coordinate with Producer and/or client/prospect. Assist clients in making appropriate coverage changes; inform & educate clients about coverage, exclusions, exposures, and audits; document agency system. Experience in all phases of commercial insurance applications including premium financing, certificates of insurance, evidence of property, auto id cards and audits; document agency system. Experience in filing claims, obtaining loss runs & preparing loss summaries. Experience with Insurance summaries & cross selling.
Account Manager
Columbian Agency
01.2007 - 01.2014
- Managing and marketing commercial lines accounts with a primary focus on servicing and retaining existing customers. Experience in all phases of commercial insurance applications including premium financing, certificates of insurance, auto id cards and preparing customer proposals.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
CLCS Designation -
Hartford Casualty
01.2019
CISR Designation - undefined
01.2015
State of Illinois Insurance License - Property & Casualty
01.2010
High School - undefined
Lincoln Way High School
New Lenox, IL01.1986
Skills
- Organizational integration skills
- Proficient in marketing strategies
- Strategic task management
- EPIC system proficiency
- Microsoft Outlook, Word, Excel
- Client services
- Record keeping
- Document management
Timeline
Commercial Lines Account Manager
Alliant Insurance Services Inc.
03.2021 - Current
Dental Professional Lines Account Executive
Southpoint Insurance
03.2020 - 03.2021
Commercial Lines Account Manager
The Charles L Crane Agency
07.2014 - 03.2020
Account Manager
Columbian Agency
01.2007 - 01.2014
CISR Designation - undefined
State of Illinois Insurance License - Property & Casualty
High School - undefined
Lincoln Way High School
CLCS Designation -
Hartford Casualty
COMMUNICATION
Support Assigned Producer by placing & processing new business, account development & renewal retention. Service assigned accounts. Team player who is highly motivated to assist in helping others. Ability to train and help others reach their acquired goals.
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