Tammie Miller
Waukegan
Summary
Reservation manager skilled in optimizing booking systems, coordinating group reservations, and resolving conflicts efficiently. Demonstrated ability to enhance customer satisfaction in high-pressure settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Area Reservation Manager
Doubletree by Hilton Hotel & Conference Center
Skokie
06.2024 - Current
- Oversaw room reservations and booking systems to ensure seamless guest experiences.
- Facilitated group bookings for conferences and special events, enhancing client satisfaction.
- Maintained accurate records of reservations and availability status.
- Resolved emergency situations involving changes or cancellations of reservations, minimizing guest disruption.
- Provided effective and efficient services to guests measured through key performance metrics.
Sales Coordinator
Doubletree by Hilton Hotel & Conference Center
Skokie
05.2021 - 06.2024
- Coordinated sales efforts for events and meetings at a premier hotel.
- Managed client inquiries and provided timely responses to enhance service.
- Maintained databases for leads and customer information management.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Reservations Coordinator
Doubletree by Hilton Hotel & Conference Center
Skokie
08.2010 - 05.2021
- Managed room reservations and booking modifications for guests and corporate clients.
- Communicated with guests to ensure accurate information regarding accommodations and services.
- Handled guest inquiries and resolved issues related to reservations promptly.
Front Office Supervisor
Doubletree by Hilton Hotel & Conference Center
Skokie
09.2007 - 08.2010
- Supervised front desk operations to ensure efficient guest check-in and check-out.
- Trained staff on customer service standards and hotel policies for improved guest experiences.
- Managed scheduling for front office team to optimize coverage during peak hours.
Front Desk Agent
Doubletree by Hilton Hotel & Conference Center
Skokie
06.2003 - 09.2007
- Greeted guests warmly and checked them into their rooms efficiently.
- Handled guest requests and resolved concerns to ensure a pleasant stay.
- Processed payments and maintained accurate billing records for all transactions.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
Phone Operator
Doubletree by Hilton Hotel & Conference Center
Skokie
03.2000 - 06.2003
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained accurate records of calls and requests for future reference.
- Trained new staff on phone protocols and customer interaction techniques.
Housekeeping Room Attendant
Doubletree by Hilton Hotel & Conference Center
Skokie
04.1999 - 03.2000
- Cleaned and sanitized guest rooms, ensuring adherence to high cleanliness standards and enhancing guest experience.
- Reported maintenance issues promptly, facilitating timely resolution and improving guest satisfaction.
- Collaborated with team members to efficiently meet daily housekeeping goals, fostering a cohesive and productive work environment.
Education
High School Diploma -
Evanston TWP High School
Evanston, IL06-1990
Skills
- Reservation systems
- Revenue management
- Database management
- Group coordination
- Customer relationship management
- Conflict resolution
Certification
- Management Development Program
Timeline
Area Reservation Manager
Doubletree by Hilton Hotel & Conference Center
06.2024 - Current
Sales Coordinator
Doubletree by Hilton Hotel & Conference Center
05.2021 - 06.2024
Reservations Coordinator
Doubletree by Hilton Hotel & Conference Center
08.2010 - 05.2021
Front Office Supervisor
Doubletree by Hilton Hotel & Conference Center
09.2007 - 08.2010
Front Desk Agent
Doubletree by Hilton Hotel & Conference Center
06.2003 - 09.2007
Phone Operator
Doubletree by Hilton Hotel & Conference Center
03.2000 - 06.2003
Housekeeping Room Attendant
Doubletree by Hilton Hotel & Conference Center
04.1999 - 03.2000
High School Diploma -
Evanston TWP High School