Tammi Howe
Aurora
Summary
Dynamic administrative professional with extensive experience at Millcreek Community Hospital, excelling in data entry accuracy and customer service. Proven ability to maintain confidentiality while organizing medical records and supporting healthcare staff. Adept at utilizing Microsoft Office and scheduling systems to enhance operational efficiency and foster strong relationships with patients and colleagues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary's Assistant
University Hospital Avon Rehab
Avon
03.2018 - 06.2018
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Organized and maintained filing systems for important documents.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided administrative support to the Office Manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Handled confidential documents with discretion.
- Sent and distributed mail and parcels.
- Greeted visitors and directed to appropriate location or person.
Scheduling Coordinator
Brookdale Home Health Cleveland
Westlake
09.2017 - 12.2017
- Coordinated with department managers to adjust employee schedules as needed.
- Provided support in resolving scheduling conflicts between employees.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Ward Clerk
Millcreek Community Hospital
Erie
12.2012 - 08.2017
- Ensured accuracy of all patient information entered into electronic health record system.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Ensured compliance with HIPAA regulations when handling patient information.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Assisted in the preparation of patient charts prior to doctor visits.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Organized and maintained filing system for medical records and documents.
- Responsible for greeting visitors, answering phones and providing general information.
- Collected paperwork for patients, nurses, and physicians.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Compiled and filed medical reports, charts, and correspondence.
- Maintained a clean and organized front desk and reception area.
Education
Diploma - Medical Secretary/Medical Assistant
Great Lakes Institute Of Technology
Erie, PA11-1998
Skills
- Customer service
- Microsoft Office proficiency
- Filing and scheduling systems
- Data entry accuracy
- Confidentiality compliance
Accomplishments
- Silver Achievement Award for academic average of 90 to 94 percent
Certification
- Medical Assistant diploma
Timeline
Secretary's Assistant
University Hospital Avon Rehab
03.2018 - 06.2018
Scheduling Coordinator
Brookdale Home Health Cleveland
09.2017 - 12.2017
Ward Clerk
Millcreek Community Hospital
12.2012 - 08.2017
Diploma - Medical Secretary/Medical Assistant
Great Lakes Institute Of Technology
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