Tamiya Ellis
Woodridge
Summary
Certified Nursing Assistant with a strong background in customer service. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Recognized for reliability and professionalism, consistently delivering high-quality care and promoting patient wellbeing.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Cedarhurst Senior Living
06.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Managed patient intake paperwork and updated medical records using Care Cloud software
- Assisted patients with daily living activities for enhanced comfort and wellbeing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
Customer Service Representative - Remote
Morley Companies Inc.
04.2022 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Staying informed about the company's products, services, and promotions to provide accurate information to customers
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Organized and detail-oriented with a strong work ethic
Customer Service Representative
S&S Activewear
Bolingbrook
02.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Education
Certificate - Certified Nursing Assistant
Envana Healthcare
Naperville, IL08.2024
Associate Degree - Nursing Administration
College of DuPage
Glen Ellyn, ILSkills
- Patient care
- HIPAA compliance
- Complex Solution Management
- Customer Satisfaction
- Strategic Planning
- Account Management
- Customer Retention
- Customer Advocacy
- Mentorship and Leadership
- Dependability
- Professionalism
- Stress tolerance
- Positive attitude
- Microsoft Office
- Salesforce
Timeline
Certified Nursing Assistant
Cedarhurst Senior Living
06.2024 - Current
Customer Service Representative - Remote
Morley Companies Inc.
04.2022 - 03.2024
Customer Service Representative
S&S Activewear
02.2020 - 03.2022
Certificate - Certified Nursing Assistant
Envana Healthcare
Associate Degree - Nursing Administration
College of DuPage