Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Johnson

Oswego

Summary

Knowledgeable customer service with solid background in administrative duties and record maintenance. Proven track record of efficiently managing office tasks and supporting daily operations. Demonstrated ability in data entry and document management, ensuring smooth workflow and accuracy.

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

9
9
years of professional experience

Work History

Clerk

USPS
06.2021 - Current
  • Processed incoming mail and packages efficiently, ensuring timely distribution to appropriate departments.
  • Assisted in maintaining organized filing systems, improving accessibility of documents for team members.
  • Supported daily office operations by managing scheduling and coordinating meetings for staff.
  • Utilized office equipment, including printers and copiers, to complete tasks accurately and on time.
  • Collaborated with team members on various projects, contributing to a cohesive work environment.

Customer Service Representative

Verizon Inc
02.2019 - 05.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed transactions accurately, ensuring compliance with company policies and procedures.
  • Maintained detailed records of customer interactions to enhance service delivery.
  • Assisted in training new team members on customer service protocols and systems.
  • Conducted regular follow-ups with customers to ensure satisfaction and foster loyalty initiatives.

Customer Service Representative

AT&T
07.2016 - 04.2019
  • Collaborated with cross-functional teams to streamline operational workflows and improve service efficiency.
  • Provided feedback on product issues to facilitate improvements in quality and customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Wendell Phillips High School
Chicago, IL

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Relationship building
  • Basic accounting
  • Quality control
  • Quality management
  • Point of sale operation

Timeline

Clerk

USPS
06.2021 - Current

Customer Service Representative

Verizon Inc
02.2019 - 05.2021

Customer Service Representative

AT&T
07.2016 - 04.2019

High School Diploma -

Wendell Phillips High School
Tamika Johnson