Tamika Burrell
Yorkville
Summary
Dedicated and hardworking professional with an associates degree in Criminal Justice and a bachelors degree in Interdisciplinary Studies. Offers keen attention to detail and strong decision-making skills, enabling effective management of multiple tasks within tight deadlines. Possesses a self-motivated work ethic and excels both independently and in team environments, even under pressure. Experienced in leadership, managing, and supervising roles, with ability to multitask and handle multiple accounts simultaneously. Seeking a company that values longevity and provides opportunities for growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Professional Tax Preparer
H & R Block Tax Services
10.2024 - Current
- Successfully resolved client disputes with the IRS by providing detailed documentation, negotiating on their behalf, and ensuring a fair resolution.
- Expanded business clientele through positive word-of-mouth referrals from satisfied customers.
- Managed multiple deadlines effectively to ensure timely submission of all client tax returns.
- Enhanced client satisfaction by providing personalized tax preparation services and addressing their specific financial needs.
Behavior Health Counselor/Technician
Ascension Mercy Hospital
07.2023 - Current
- Provide direct behavioral health patient care
- Assist patients with performing activities of daily living
- Provide or assist with providing direct patient care, diagnostic procedures and therapeutic interventions
- Observe and record patient behavior and activities
- Report any changes in condition and suggests modifications to the treatment plan
- Establish a therapeutic relationship with assigned patients
- Counseling group interventions with patients that are adults and adolescents 5-17 years old
- Float to adult units and monitor, and counsel group interventions
- BLS Certified
- CPI Certified
Public Service Representative
Secretary of State
03.2023 - 07.2023
- Administers road examinations to applicants for all classes of drivers licenses; explains improper actions to applicants during the examination; codes applications according to examination results
- Serves as information clerk directing applicants and public to proper areas of the facility to receive service
- Reviews and completes drivers license applications or motor vehicle registration or title applications for processing while gathering all pertinent information to serve the applicant
- Administers vision tests to drivers license applicants; codes applications according to results
- Administers and grades written driver examinations; explains incorrect test responses; codes applications according to results
- Enters applications or other drivers license or related forms on computer terminal; reviews entry for completeness and accuracy
- Operates photographic equipment; prepares photo ID/drivers licenses for receipt of applicant
- Balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may prepare reports on applications processed
- Performs cashiering functions for drivers license fees
- In a limited-service facility, reviews, fee checks and checks for necessary attachments the majority of types of motor vehicle registration or title forms; accepts cash or checks for fees and prepares for final processing
Security Officer
Ascension Mercy Illinois Hospital/Behavioral Health
03.2022 - 07.2023
- Provide security services to ensure a safe environment for staff and visitors
- Perform proactive monitoring of and timely responses to potential/actual security threats
- Investigate, document and manage security incidents and hazards
- Maintain knowledge/follows policies and procedures regarding alarms and emergency/disaster preparedness plans
- May facilitate planned drills and simulations
- Train and mentor staff on environment of care and emergency management processes and procedures
- Provide information and assistance to staff and visitors to promote safety
- Provides for traffic and parking enforcement within campus area and participates in foot and vehicle patrols
- Report potential problems or equipment malfunction to appropriate personnel
- Operates vehicle in a safe and responsible manner to avoid accidents and traffic or parking violations
- De-escalate combative patients when necessary
- Build Rapport with behavioral health patients
LEAD COVID-19 Contact Tracer
Waubonsee Community College
01.2022 - 05.2022
- Verified Covid vaccine cards and vaccine results for safety of the campus
- Processed and scanned QR codes for vaccination status
- Contact traced any infected students that were around anyone covid positive
- Data entry
- Administrative duties
- Utilized Microsoft Office and emails
- Maintained a clean and well organized work environment
IL Vaccination Agent
Xtend/Navient
02.2021 - 04.2021
- Inbound/outbound calls
- Registered patients for Covid 19 vaccines using required websites, web search
- Home office/Remote
- Temporary assignment ended
Monitoring
BI Incorporated (A GEO Company)
01.2020 - 02.2021
- Monitor participants on electronic monitoring for Cook County Sheriffs Department
- Assist supervising officers with verbal requests for participants
- Monitor offenders taking breathalyzers for judge ordered stipulations
- Track offenders using Tracker map and Geozones
- 200 inbound calls a day assisting them with their concerns and scheduling requests for medical, property pickup etc
- Contact investigators for participants with emergencies and relocation requests
- Handle over 200 emails a day for uploaded documents to participants profile
- Use two computer screens with 8 different windows open daily
- Use excel, word, and microsoft office suite
- System software used Tracker Pal and Microsoft Teams
Case Management
BI Incorporated (A GEO Company)
11.2019 - 02.2020
- Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues
- Accurately documents all calls and updates parolee records in appropriate web-based computer systems
- Escalates complaints and complex calls to management for follow up as necessary
- Schedule doctor appointments and verify appointments for movement requests
- Illinois Department of Corrections, Cook County Jail, Colorado Department of Corrections are some of the accounts that I manage
Customer Service Representative Supervisor
Midwest Warehouse & Distribution System Inc.
01.2019 - 08.2019
- Assigned Mitsubishi and Nidec Motor accounts
- Account management monitoring 3 screens 2 different systems
- Allocated, released, processed, and shipped out orders
- Assisted numerous customers by answering questions via email or responding to inquiries and requests by phone
- Worked close with shipping and receiving clerks, parcel, and warehouse manager
- Used Synapse and Oracle operating system
- Documented shipping information for each order and tracked packages when necessary
- Completed accurate order entry, including data verification
- Communicated with customers to answer questions and perform account maintenance
- Divided cargo received by account Number and intended location
- Picked products for specific routes according to pick sheets
- Enforced the on-time shipment of products to create exceptional customer experiences
- Proficient in Microsoft Office, Word, Excel, Outlook, PowerPoint
CSR Supervisor/Order Planner
Resource MFG/ DSV/ Tingley Department
05.2018 - 12.2018
- Route, release and allocate orders to distribute to pickers
- Troubleshooted any problems with the WMS system on the RF scanners and also any Cargo write system issues
- Maintain, organize and followed special instructions on each order
- Monitored the orders progress using Cargo write
- Keep track of all files being dropped daily
- Update information in Cargo write when necessary
- Give special instructions to pickers and make sure that they are completing their tasks in a timely manner to ensure customers on-time shipping
- Call carriers for pick-ups
- Present BOL's to carriers to sign when picking up
- Create call tags and UPS labels when required
- Answer all emails in a timely manner for customer support and satisfaction
- Proficient in Microsoft office (Excel, Word, Outlook)
- Responsible for my Mid-shift team in completing all tasks before the end of the shift
- Work closely with the Supervisor, assist troubleshooter, and quality to maintain the work flow of our department
Quality Control Inspector/New Hire Trainer
Plano Synergy
02.2016 - 05.2018
- Outbound auditing for shipments Inbound inspection for crossbows and crossbow accessories
- Create Standard Worksheets, Standard Operating Procedures, PowerPoint and Basic instruction sheets to train employees
- Trained all new hires
- JD Edwards and AS400
- Supervise a crew of 25-30 on weekends or whenever the Supervisor isn't present
- Troubleshoot issues with WMS system
- Supervise and train all employees with up to date material
- Enforce safety rules and regulations
- Made sure that products were produced on time and are of good quality
Supervisor of Operations
Plano Synergy
02.2016 - 05.2018
- Submitted cycle counts into database using JDE system and AS400.
- Updated inventory records during operational needs.
- Operates a sit-down propane and electric forklift on a daily basis.
- Also manages the office, process and print BOL's, confirm picks and print labels for orders
- Operated multi-line phone system and managed inbound calls.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Billing Clerk/AR
Follett Higher Education Corporation
02.2014 - 01.2016
- Processed returns and e-mailed clients when complete
- Uploaded invoices and billed customers
- Sorted invoices according to holds or immediate shipment
- Used the RAR and MAC system for Bluebook and Return credits
- Entered numerical data (10-key) for billing and order services
- Fast-paced taking 85 Inbound calls a day/Average call between 3-5 mins
- Proficient in Microsoft Office
- Multi-tasked using multiple windows/ 40wpm with 100% accuracy
Personal Assistant
Disabilities/State of Illinois
01.2012 - 01.2014
- Assisted families' teenage children with disabilities
- Transported children to and from school
- Tutored children for college prep classes and guided through financial decisions
- Recorded status and duties completed in logbook's for management
- Provided compassionate and patient-focused care to cultivate well-being
- Transported clients to and from medical appointments with safety and efficiency
- Planned activities to encourage movement, when permitted
- Developed and achieved financial and growth goals
Administrative Assistant
College of DuPage
08.2008 - 05.2009
- Assisted Administrator in clerical duties
- Copy, faxed, scanned, emailed and filed documents
- Answered incoming calls and transferred calls to staff
- Arranged meetings and logs for staff
- Maintained inventory supplies
- Meet and greeted students and visitors entering the facility
- Assisted senior administrative professionals with daily work tasks
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
Research Manager
Discovery Research
02.2002 - 04.2008
- Listened and responded to phone surveys for various companies via telephone
- Prepared reports detailing the number of surveys attained and/or denied through Word
- Assisted coworkers with calls upon completion of my projects
- Managed a team of 20 workers
- Assisted in interviewing new hire
- Organized PowerPoint presentations for new products
- Fast-paced environment received 150 calls per day
- Managed cross-functional teams to successfully complete complex research projects on time and within budget.
- Delivered engaging presentations on research findings at conferences and other industry events sharing insights with peers and colleagues.
- Designed custom surveys and questionnaires to collect targeted data from diverse populations effectively.
Education
Bachelor's Degree - Interdisciplinary Studies
Governor State University
University Park, IL12.2022
Associate's degree - Criminal Justice
Waubonsee Community College
Sugar Grove, IL08.2022
Skills
- Customer Service
- Customer Support
- Oracle
- Microsoft Word
- Phone Etiquette
- Microsoft Office
- SAP ERP
- Order Processing
- Data Entry
- JD Edwards
- Meditech Software
- Microsoft Teams
- Word processing
- Microsoft Outlook
- Office experience
- Microsoft Excel
- Behavioral Health
- Emergency Management
- Computer Networking
- Project Management
- Case management
- Hospital experience
- Medical terminology
- Leadership
- Recruiting
- Office management
- Personal assistant experience
- Supervising experience
- Sales
- Communication skills
- Special education
- Crisis intervention
Certification
- Certified Forklift Operator, 12/01/19, Present
- Baton Permit, Active
- CPI Certification, Active
- Hospital Security Officer Certification, Active
- BLS Certification, Active
- Driver's License, Active
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer service, Proficient, 07/01/20
Timeline
Professional Tax Preparer
H & R Block Tax Services
10.2024 - Current
Behavior Health Counselor/Technician
Ascension Mercy Hospital
07.2023 - Current
Public Service Representative
Secretary of State
03.2023 - 07.2023
Security Officer
Ascension Mercy Illinois Hospital/Behavioral Health
03.2022 - 07.2023
LEAD COVID-19 Contact Tracer
Waubonsee Community College
01.2022 - 05.2022
IL Vaccination Agent
Xtend/Navient
02.2021 - 04.2021
Monitoring
BI Incorporated (A GEO Company)
01.2020 - 02.2021
Case Management
BI Incorporated (A GEO Company)
11.2019 - 02.2020
Customer Service Representative Supervisor
Midwest Warehouse & Distribution System Inc.
01.2019 - 08.2019
CSR Supervisor/Order Planner
Resource MFG/ DSV/ Tingley Department
05.2018 - 12.2018
Quality Control Inspector/New Hire Trainer
Plano Synergy
02.2016 - 05.2018
Supervisor of Operations
Plano Synergy
02.2016 - 05.2018
Billing Clerk/AR
Follett Higher Education Corporation
02.2014 - 01.2016
Personal Assistant
Disabilities/State of Illinois
01.2012 - 01.2014
Administrative Assistant
College of DuPage
08.2008 - 05.2009
Research Manager
Discovery Research
02.2002 - 04.2008
Bachelor's Degree - Interdisciplinary Studies
Governor State University
Associate's degree - Criminal Justice
Waubonsee Community College
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