Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Tamieka Reid

Chicago

Summary

Results-driven Sales Support Coordinator at Conagra Brands with expertise in Salesforce and client relationship management. Achieved a 15% increase in forecast accuracy while streamlining processes to cut costs by 25%. Proven ability to enhance vendor relationships and improve operational efficiency through effective communication and strategic planning. Experienced Sales Support Coordinator with a strong background in assisting sales teams and enhancing customer satisfaction. Known for abilities in organizing and prioritizing tasks, managing client relationships, and implementing effective sales strategies. Significant contributions include streamlining processes to increase efficiency, improving team productivity, and fostering long-lasting client relationships. Strengths lie in communication skills, problem-solving ability, and adaptability in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Support Coordinator

Conagra Brands
Chicago
10.2021 - Current
  • Managed end-to-end quote-to-cash processes using Salesforce, SAP, and Power BI, improving sales cycle times and customer experience.
  • Delivered accurate forecasting and end-of-period reports, increasing forecast accuracy by 15%.
  • Reduced contract discrepancies by 20% through synchronization with TPM and merchandising calendars.
  • Streamlined deduction processing and vendor check requests, cutting costs by 25%.
  • Supported trade plan conversions, boosting market coverage by 50%.

Sales Support Specialist

Covetrus (formerly Henry Schein Animal Health)
Tinley Park
04.2015 - 10.2021
  • Processed 50+ daily orders across multiple channels, reducing order processing time by 20%.
  • Strengthened vendor relationships, improving invoice reconciliation efficiency by 30%.
  • Supported sales team with product information and order processing.
  • Collaborated with vendors to resolve supply chain issues.
  • Maintained customer database and updated records regularly.
  • Reduced process lags by training employees on best practices and protocols.

Technical Support Representative

Sutherland Global
Remote
11.2014 - 04.2015
  • Resolved customer issues via remote troubleshooting and automated call systems.
  • Processed orders and verified customer data with high accuracy.
  • Provided technical support for software and hardware issues to enhance user experience.
  • Diagnosed customer problems and implemented effective solutions using troubleshooting tools.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.

Release of Information Specialist & HR Data Supervisor

Healthport/CIOX
Alpharetta
01.2013 - 01.2014
  • Managed medical record requests and HR data compliance, including I-9 tracking and personnel updates.
  • Processed patient requests for medical records per HIPAA regulations.
  • Coordinated the release of information with healthcare providers and patients.
  • Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.

Production Supervisor & Admin Assistant

Discovery Health Record Solutions
Roswell
01.2009 - 01.2013
  • Led training initiatives and compliance efforts, improving production output and data accuracy.
  • Supervised daily production activities for health record management tasks.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Trained new staff on production processes and procedures.
  • Recommended and implemented measures to improve production methods and quality of products.

Education

Master Cosmetology - Cosmetology

Paul Mitchell Esani Institute
Roswell
12-2010

High School Diploma -

Rich East High School
Park Forest
05-1999

Some College (No Degree) - Fashion Marketing and Advertising

Art Institute of Chicago
Chicago

Computer Animation -

Art Institute of Ft. Lauderdale
Ft. Lauderdale

Skills

  • Client relationship management
  • Technical support and issue resolution
  • Salesforce
  • SAP
  • DemandTec
  • Power BI
  • TPM and EDI transactions
  • Contract and compliance management
  • forecasting & reporting
  • Lean Six Sigma practices
  • Project and workflow planning
  • Quote-to-cash process
  • Forecasting
  • Customer relationship management
  • Vendor management

Websites

Certification

Master Cosmetologist, IDFPR, 09/30/24

Timeline

Sales Support Coordinator

Conagra Brands
10.2021 - Current

Sales Support Specialist

Covetrus (formerly Henry Schein Animal Health)
04.2015 - 10.2021

Technical Support Representative

Sutherland Global
11.2014 - 04.2015

Release of Information Specialist & HR Data Supervisor

Healthport/CIOX
01.2013 - 01.2014

Production Supervisor & Admin Assistant

Discovery Health Record Solutions
01.2009 - 01.2013

Master Cosmetology - Cosmetology

Paul Mitchell Esani Institute

High School Diploma -

Rich East High School

Some College (No Degree) - Fashion Marketing and Advertising

Art Institute of Chicago

Computer Animation -

Art Institute of Ft. Lauderdale

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Tamieka Reid