Tamera Rockey
Arby's
Hopedale
1
Certification
23
years of professional experience
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Work History
District Manager
22 Years 6 Months- Led operational management across multiple locations, enhancing customer satisfaction and service efficiency.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Streamlined communication processes between corporate headquarters and district locations, enhancing information flow.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma
Skills
Operations management
Multi-unit oversight
Customer experience
Policies and procedures
Staff management
Recruitment
Training
Employee scheduling
Team leadership
Leadership skills
Leadership training
Customer service
Decision-making
Time management
Organizational skills
Reliability
Multitasking
Computer skills
Organizational skills
Certification
ServSafe Food Protection Manager Certification
Timeline
District Manager
Arby's
02.2004 - CurrentRead More
Pekin Community High School
High School Diploma
Read More