Tameika Thompkins
Chicago
Summary
Dedicated customer service representative skilled in problem resolution and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism and effective communication.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Unarmed Security Officer
ARMS Security
Chicago, IL
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized customer relationship management software to track interactions and service history.
- Handled escalated issues with professionalism, ensuring resolutions aligned with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatcher/Security Officer
Andy Frain Security
Chicago, IL
03.2023 - 02.2025
- Coordinated communication between security personnel and clients to ensure effective response times.
- Monitored real-time surveillance systems to assess incidents and allocate resources accordingly.
- Developed and maintained detailed logs of all dispatch activities for accountability and review purposes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Dispatcher/Security Supervisor
ABH Security
Madison, WI
02.2020 - 03.2022
- Managed communication between field personnel and clients, ensuring accurate information flow and service delivery.
- Developed and maintained dispatcher scheduling systems to enhance operational efficiency and coverage.
- Monitored real-time incidents using advanced tracking software, facilitating prompt decision-making in critical situations.
Education
Business Administration
Kennedy King College
Chicago, IL06-2028
Skills
- Customer service
- Data entry
- Customer relations
- Critical thinking
- Problem resolution
- Active listening
Timeline
Customer Service Representative/Unarmed Security Officer
ARMS Security
09.2025 - Current
Dispatcher/Security Officer
Andy Frain Security
03.2023 - 02.2025
Dispatcher/Security Supervisor
ABH Security
02.2020 - 03.2022
Business Administration
Kennedy King College