Tamara K Moser
Geneseo
Summary
Detail-oriented, enthusiastic Customer Service Allocator offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing a detail-oriented and decisive nature, along with sound judgment, good multitasking abilities, and a self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Meticulous and skilled in organizing and planning. Bringing solid expertise in reports and records, handling correspondence and managing deliveries. Skilled in oral, virtual and written communication.
Overview
39
39
years of professional experience
2
2
Certifications
Work History
Customer Service Allocation
Geneseo Communications
Geneseo
01.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Improved customer service wait times to mitigate complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Troubleshot shortages and overages to support quality control efforts.
- Managed payment allocations and daily deposits for the company
School Secretary
St. Malachy School
Geneseo
06.2011 - 06.2021
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Resolved issues with parents quickly and efficiently.
- Handled confidential information regarding students carefully and with discretion.
- Oversaw school budget and submitted agenda items for approval.
- Communicated with parents, teachers and members of public with patience and understanding
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area organized.
Special Events Coordinator/Concession Manager
Geneseo Park District
Geneseo
08.2008 - 03.2020
- Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
- Recommended money-saving strategies for events to bring costs within budget.
- Trained many customer service, marketing and sales teams for events.
- Selected décor and event materials fitting clients' requests and vision.
- Maintained close communication with clients to mitigate service issues.
- Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings.
Medical Administration Assistant
USAF Reserves
Peoria
01.1987 - 05.2006
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Compiled and organized physical and digital documents, charts and reports to meet business and patient need.
- Updated patient accounts and information daily.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Maintained and organized master Resident Index and information files in master database.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
- Coordinated admission processes and prepared medical records and agreement packets.
Education
Some College (No Degree) - Health Science of Nursing
University Of Nevada - Las Vegas
Las Vegas, NVAssociate of Applied Science - Marketing
Illinois Central College
East Peoria, IL05.1992
Skills
- Administrative support
- Manage various accounts for the company
- Disseminate messages to colleagues
- Perform routine office activities
- Communicate by phone and email
- Proficient in office software (Excel, Microsoft Word, etc)
- Electronic communication and management
- File documents
- Cooperate with technical and financial professionals
- Provide information on internet and phone products
- Troubleshoot technical issues with field service technicians and customers
- Budget oversight
Certification
• Food Safety Certificate - Serva - 2025
Timeline
Customer Service Allocation
Geneseo Communications
01.2022 - Current
School Secretary
St. Malachy School
06.2011 - 06.2021
Special Events Coordinator/Concession Manager
Geneseo Park District
08.2008 - 03.2020
Medical Administration Assistant
USAF Reserves
01.1987 - 05.2006
Some College (No Degree) - Health Science of Nursing
University Of Nevada - Las Vegas
Associate of Applied Science - Marketing
Illinois Central College