Tamara Shelton
Louisville,IL
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Have also been a CNA since 2004
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Driver Manager
Deters Delivery Service
09.2014 - 11.2022
- Consistently met or exceeded shipment deadlines through effective time management and prioritization skills.
- Developed strong partnerships with local businesses to expand delivery services within the community.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
- Expedited deliveries to meet customer deadlines and requirements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.
- Analyzed performance data to identify areas for improvement in the delivery process, leading to increased efficiency and cost savings.
- Delivered packages to customer doorsteps and business offices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Addressed maintenance needs proactively by scheduling routine servicing appointments for company vehicles, reducing unexpected downtime due to mechanical problems.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Worked effectively in fast-paced environments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Owner
TT's Daycare
07.2008 - 07.2014
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Generated revenues yearly and effectively capitalized on industry growth.
- Managed day-to-day business operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Ged Testing Greenville IL
Greenville IL06.2003
Skills
- GPS and route planning
- Process Integration
- Customer Relationship Management
- Workload Management
- Inventory Management
- Materials Management
- Work Planning and Prioritization
- Loading and unloading
- Scheduling Efficiency
- Time Management
- Familiarity with DOT regulations
- Safety Management
- Safe Driver Training
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Delivery Driver Manager
Deters Delivery Service
09.2014 - 11.2022
Owner
TT's Daycare
07.2008 - 07.2014
GED -
Ged Testing Greenville IL
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
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