Tamara McMasters
Alton
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
21
21
years of professional experience
Work History
Front Desk Supervisor
Best Western Plus Hotel
08.2018 - 09.2025
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols and hotel systems.
- Implemented strategies to enhance guest satisfaction, addressing concerns promptly and effectively.
- Coordinated room assignments and managed reservations using property management software.
- Developed training materials to improve team performance and streamline operational procedures.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Office Manager/Bookkeeper/HR Specialist
TBE Architects
04.2022 - 05.2025
- Coordinated office operations to enhance workflow efficiency and productivity.
- Implemented scheduling systems for project management, improving team collaboration.
- Streamlined document management processes, ensuring compliance with industry standards.
- Managed vendor relationships to negotiate contracts and optimize service delivery.
- Developed and maintained office budgets, tracking expenses for financial accuracy.
- Designed training programs for new staff, fostering a culture of continuous improvement.
- Oversaw maintenance of office equipment, reducing downtime through proactive measures.
- Prepared reports on operational performance to inform strategic decision-making processes.
- AR/AP (LLC & Corp)
- Payroll, Attendance & PTO tracking
- Insurance (Stafft and Business)
Office Manager
Grier Group Management
06.2017 - 05.2020
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Developed and maintained office policies, enhancing compliance and operational consistency.
- Manage calendar for the President
- Letters, ReSale Certificates & Condo Questionnaires
- AR/AP, Invoice tracking per property
- Created training manuals, various speadsheets
- Worked directly with HOA boards on special projects
- Maintained all pool passes for all properties.
Office Manager/Assistant Director
Chartwells Schools Dining Services
04.2004 - 01.2012
- Oversaw daily operations to ensure efficient service delivery and compliance with health standards.
- Managed staff scheduling, optimizing labor resources to meet dynamic dining service demands.
- Developed and implemented training programs for new hires, enhancing team performance and service quality.
- Collaborated with vendors to streamline supply chain processes, ensuring timely inventory management.
- Safety & Sanitation License (ServSafe)
- Fuel Up to Play 60 with the Midwest Dairy Council.
- Coordinated safety audits and compliance checks, maintaining a safe working environment for all employees.
Education
Associate of Arts - Computer Graphics, Photography
Lewis And Clark Community College
Godfrey, IL05-2016
Skills
- Office operations management
- Vendor management
- Budget tracking
- Payroll processing
- Inventory management
- Safety compliance audits
- Team leadership
- Time management
- Customer service management
- Staff supervision
- Staff training and development
- Exceptional communication
- Administrative skills
- File management
- Microsoft Products
Timeline
Office Manager/Bookkeeper/HR Specialist
TBE Architects
04.2022 - 05.2025
Front Desk Supervisor
Best Western Plus Hotel
08.2018 - 09.2025
Office Manager
Grier Group Management
06.2017 - 05.2020
Office Manager/Assistant Director
Chartwells Schools Dining Services
04.2004 - 01.2012
Associate of Arts - Computer Graphics, Photography
Lewis And Clark Community College