Tamara Lakin
South Roxana
Summary
Dynamic Configuration Technician with expertise in system and hardware configuration at Worldwide Technical. Proven problem-solver with a keen attention to detail, optimizing processes and enhancing product functionality. Adept at multitasking and fostering effective communication, ensuring high-quality outcomes in network and telecom environments. Committed to continuous improvement and operational excellence.
Overview
17
17
years of professional experience
Work History
Configuration Technician 1
Worldwide Technical
3951 Lakeview Corporate Drive Edwardsville, IL 62
10.2020 - Current
- Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
- Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
- Implement knowledge and strong understanding of how the operations of the department impact other diverse work units.
- Applies technical knowledge of product to ensure proper functionality and operation
- Assist in the optimization of work instructions and further documentation
- Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
- Logical work to load OS (Operating system), loading license, and update firmware per customer requirements
- Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs)
- Use established tools to communicate task status on a continuous basis
- Capture QC records and perform QC checks to validate logical configuration requirements
- Complete physical audit of equipment and accessories
- Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
- Provide input for the continual improvement of customer production solutions
General Manager Trainer
Long Johns Silvers
Granite City, IL
11.2007 - 10.2020
- Mentored and coached aspiring general managers, fostering their professional growth and career development.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 50 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Education
GED -
Alton High
Alton, ILSkills
- System configuration
- Software configuration
- Requirements analysis
- Hardware configuration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Troubleshooting skills
- Adaptability and flexibility
- Network configuration
Accomplishments
In the last five years, I have become proficient in RF, Repair, Radio Testing, Microwave, Test, Build ,L2, and shipping within the lab environment.
Timeline
Configuration Technician 1
Worldwide Technical
10.2020 - Current
General Manager Trainer
Long Johns Silvers
11.2007 - 10.2020
GED -
Alton High