Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tamara Lakin

South Roxana

Summary

Dynamic Configuration Technician with expertise in system and hardware configuration at Worldwide Technical. Proven problem-solver with a keen attention to detail, optimizing processes and enhancing product functionality. Adept at multitasking and fostering effective communication, ensuring high-quality outcomes in network and telecom environments. Committed to continuous improvement and operational excellence.

Overview

17
17
years of professional experience

Work History

Configuration Technician 1

Worldwide Technical
10.2020 - Current
  • Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
  • Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
  • Implement knowledge and strong understanding of how the operations of the department impact other diverse work units.
  • Applies technical knowledge of product to ensure proper functionality and operation
  • Assist in the optimization of work instructions and further documentation
  • Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
  • Logical work to load OS (Operating system), loading license, and update firmware per customer requirements
  • Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs)
  • Use established tools to communicate task status on a continuous basis
  • Capture QC records and perform QC checks to validate logical configuration requirements
  • Complete physical audit of equipment and accessories
  • Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
  • Provide input for the continual improvement of customer production solutions

General Manager Trainer

Long Johns Silvers
11.2007 - 10.2020


  • Mentored and coached aspiring general managers, fostering their professional growth and career development.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw training of more than 50 team members.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.

Education

GED -

Alton High
Alton, IL

Skills

  • System configuration
  • Software configuration
  • Requirements analysis
  • Hardware configuration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Troubleshooting skills
  • Adaptability and flexibility
  • Network configuration

Accomplishments

In the last five years, I have become proficient in RF, Repair, Radio Testing, Microwave, Test, Build ,L2, and shipping within the lab environment.

Timeline

Configuration Technician 1

Worldwide Technical
10.2020 - Current

General Manager Trainer

Long Johns Silvers
11.2007 - 10.2020

GED -

Alton High

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Tamara Lakin