Tamara Griggs
Gilberts
Summary
Proven professional with extensive experience as a Driver at Widerange Public and Medical Transportation and as a Customer Service Representative at JCPenney. Demonstrates exceptional time management and customer service skills, achieving a clean driving record and resolving customer complaints with empathy, enhancing loyalty. Skilled in navigating high-stress situations and maintaining professionalism.
Overview
10
10
years of professional experience
Work History
Driver
Widerange Public and Medical Transportation
06.2017 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
Customer Service Representative
JCPenney
11.2014 - 05.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Paralegal Studies
Elgin Community College
Elgin, IL05-2027
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06-2011
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Timeline
Driver
Widerange Public and Medical Transportation
06.2017 - Current
Customer Service Representative
JCPenney
11.2014 - 05.2016
Associate of Arts - Paralegal Studies
Elgin Community College
High School Diploma -
Chicago Vocational Career Academy
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