Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tamara Contreras

Morton

Summary

Dynamic healthcare professional committed to delivering exceptional patient-centered care. Proficient in managing acute and chronic conditions while effectively navigating complex healthcare systems. Strong quality management capabilities with experience in team scheduling, payroll, and ongoing education initiatives.

Overview

15
15
years of professional experience
3
3
Certifications

Work History

CNA

Help at Home Senior Care
Peoria
08.2020 - 02.2024
  • Monitored food intake and output according to nursing staff guidelines.
  • Assisted patients with shaving, bathing, and oral hygiene to promote health and wellness.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Provided emotional support to family members during difficult times.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Collaborated with healthcare team to ensure comprehensive patient care and effective communication regarding patient needs.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Provided emotional support to patients and families during recovery, fostering a compassionate environment.
  • Assisted clients with daily living activities and personal care.
  • Communicated effectively with clients to understand their needs and preferences.
  • Maintained cleanliness and safety of client environments to ensure comfort and reduce infection risk.
  • Documented client health information accurately in care records and reports.
  • Collaborated with healthcare professionals to coordinate client care plans effectively.
  • Provided companionship and emotional support to foster a positive environment for clients.
  • Trained new staff on care protocols and best practices in client assistance.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Transported residents within the facility as needed.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Provided guidance to patients on self-care strategies to promote autonomy in daily life.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Administered medications under supervision of a licensed nurse.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Store Team Member

Walgreens
Peoria
10.2017 - 08.2020
  • Assisted customers with product selections and inquiries.
  • Maintained store cleanliness and organized merchandise displays.
  • Operated cash register, processed transactions, and handled payments.
  • Stocked shelves and ensured inventory levels met store standards.
  • Collaborated with team members to enhance customer service experiences.
  • Addressed customer complaints and resolved issues promptly.
  • Participated in training new team members on store procedures.
  • Greeted customers and provided excellent customer service.
  • Organized and maintained store displays.
  • Provided product knowledge to customers and answered inquiries.
  • Operated cash register to process sales transactions.
  • Handled customer complaints professionally and efficiently.
  • Assisted customers with carry-out orders from the store.
  • Managed opening and closing duties such as setting alarm systems, locking doors.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Processed returns and exchanges according to company policy.
  • Conducted price checks on items when requested by customers.
  • Attended training sessions focused on developing retail skillset.
  • Adhered to all company policies regarding customer service standards.
  • Prepared promotional materials for display in-store or online.
  • Participated in weekly team meetings to discuss strategies for improving customer service.
  • Ensured compliance with safety regulations while handling merchandise.
  • Utilized upselling techniques to increase customer satisfaction and revenue.
  • Tracked shipments from vendors to ensure timely delivery of merchandise.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Maintained records related to sales for store management.
  • Placed special orders or called other stores to find desired items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Manager

Travel Lodge
Peoria
08.2014 - 10.2017
  • Supervised daily operations to ensure exceptional guest experiences.
  • Managed team schedules and delegated tasks efficiently.
  • Trained staff on customer service standards, improving service quality and guest satisfaction.
  • Implemented operational policies to enhance service delivery.
  • Coordinated with suppliers to maintain inventory levels.
  • Resolved guest complaints promptly to ensure satisfaction.
  • Conducted regular staff meetings, fostering communication and teamwork among team members.
  • Monitored cleanliness and maintenance of hotel facilities consistently.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed risk by developing and implementing effective risk management strategies.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Ensured compliance with industry regulations and company policies.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Implemented process improvements, resulting in an increase in operational efficiency.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Coordinated cross-departmental projects, enhancing collaboration and ensuring timely completion.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Conducted performance reviews for team members.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Patient Care Technician

OSF Saint Francis Medical Center
Peoria
02.2012 - 08.2014
  • Assisted nursing staff with daily patient care activities and personal hygiene.
  • Monitored vital signs and reported changes to healthcare professionals.
  • Maintained cleanliness and organization in patient rooms and common areas.
  • Supported patients with mobility challenges during rehabilitation exercises.
  • Documented patient information accurately in electronic health records system.
  • Educated patients on health management and wellness practices to enhance their understanding and engagement in care.
  • Collaborated with interdisciplinary teams to enhance patient care strategies.
  • Provided emotional support to patients and families during difficult times.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted with patient admissions, discharges and transfers.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Helped create a safe environment by following infection control policies.
  • Responded quickly in emergencies, providing first aid measures to stabilize patients and ensure safety.
  • Facilitated safe transfers for patients from bed to wheelchair or stretcher, promoting comfort and preventing injury.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Provided emotional support for patients and families during difficult times.
  • Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Restocked unit frequently with necessary medical supplies.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Sorted and arranged medical supplies to ensure consistent availability during shifts.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Participated in quality improvement activities within the department.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on a frequent basis.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

CNA

Proctor Hospital
Peoria
02.2009 - 02.2012
  • Assisted clients with daily living activities and personal care.
  • Communicated effectively with clients to understand their needs and preferences.
  • Maintained cleanliness and safety of client environments through regular housekeeping.
  • Documented client health information in care records to ensure accurate reporting and continuity of care.
  • Collaborated with healthcare professionals to develop and implement effective client care plans.
  • Provided companionship and emotional support to enhance client well-being.
  • Administered medications as prescribed and monitored for side effects.
  • Trained new staff on care protocols and best practices in client assistance.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output to ensure proper nutrition.
  • Provided emotional support to family members during difficult times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician's orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Administered medications under supervision of a licensed nurse.
  • Facilitated communication among patients, families, and healthcare professionals to enhance understanding and support.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Used mobility devices to transport patients.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Collected specimens from patients for laboratory testing purposes.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Education

Some College (No Degree) - Nursing

Illinois Central College
East Peoria, IL

Skills

  • Patient care
  • Vital sign monitoring
  • Medication administration
  • Electronic health records
  • Infection control
  • Care coordination
  • Client relations
  • Team collaboration
  • Time management
  • Emotional intelligence
  • Compassionate support
  • Staff training
  • Active listening
  • Patient hygiene assistance
  • Maintaining confidentiality
  • Feeding assistance
  • Bathing assistance
  • Basic life support
  • Attention to detail
  • Multitasking skills
  • Dressing assistance
  • HIPAA compliance
  • Flexibility and adaptability
  • Medication assistance
  • Patient transfers
  • Lifting and transferring
  • Patient advocacy
  • Compassionate communication
  • Vital signs monitoring
  • Wound care
  • End-of-life care
  • Infection control practices
  • Health monitoring
  • Specimen collection
  • Tracheostomy care
  • Range of motion exercises
  • Transfer techniques
  • Meal planning
  • Respiratory equipment training
  • Collecting specimens
  • Personal grooming assistance
  • Transporting patients
  • Bedside manner
  • Care plan implementation
  • Patient-focused care
  • Family support and assistance
  • Patient management
  • Inpatient care
  • Colostomy care
  • Patient lifting
  • Adaptable
  • G-tube care
  • Collecting vital signs
  • Urinary catheter care
  • Responding to emergencies
  • Outpatient care
  • Geriatric care
  • Quality assurance
  • Chronic care management
  • Catheter care
  • Monitoring fluids

Accomplishments

Appraisals/DASRS

Certification

Harassment in the workplacw

Timeline

CNA

Help at Home Senior Care
08.2020 - 02.2024

Store Team Member

Walgreens
10.2017 - 08.2020

Manager

Travel Lodge
08.2014 - 10.2017

Patient Care Technician

OSF Saint Francis Medical Center
02.2012 - 08.2014

CNA

Proctor Hospital
02.2009 - 02.2012

Some College (No Degree) - Nursing

Illinois Central College

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Tamara Contreras