TAMARA APHOLONE
Decatur
Summary
Executed strategies to enhance customer satisfaction while aligning with company objectives through friendly and efficient assistance.
Overview
2027
2027
years of professional experience
Work History
Receiving Clerk
Caterpillar
Decatur, IL
05.2025 - Current
- Received and inspected incoming shipments for quality and accuracy.
- Recorded inventory data into warehouse management system efficiently.
- Organized storage areas to optimize space and accessibility of materials.
- Collaborated with team members to streamline receiving processes.
- Trained new staff on safety protocols and operational procedures.
- Ensured compliance with safety standards during all receiving activities.
- Assisted in maintaining accurate inventory levels through regular audits.
Mail Services Specialist
Dynagraphics Inc./fast Impressions
Decatur, IL
2024 - Current
- Managed daily mail sorting and distribution processes to ensure timely delivery of materials.
- Operated high-speed mailing equipment for efficient processing of large volumes of mail.
- Assisted in inventory management by tracking supplies and ordering necessary materials.
- Developed and maintained organized filing systems for incoming and outgoing correspondence.
- Coordinated with internal departments to streamline communication and resolve mailing issues promptly.
- Analyzed workflow processes, identifying areas for improvement to increase productivity levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Spearheaded process improvement initiatives that led to increased accuracy in address verification systems for outgoing mailings.
- Assisted in developing departmental budgets by providing accurate data on anticipated expenses related to staffing, equipment maintenance, and supply needs.
General Manager of Operations
Loves Travel Center
Decatur, IL
04.2023 - 09.2024
- Oversaw daily operations to ensure efficiency and compliance with safety regulations.
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed budget allocations and resource planning to optimize operational performance.
- Led cross-functional teams in executing process improvements, reducing workflow bottlenecks.
- Analyzed performance metrics to identify trends and drive continuous improvement initiatives.
- Fostered a culture of accountability through training programs and staff mentorship opportunities.
District Manager
Road Ranger Travel Center
Indiana
01.2022 - 2023
- Execute all Company initiatives and directives in the assigned district. Mentor, train, and develop Store Management, and maintain strong succession planning and workforce development. Analyze and correct shrinkage and ensure the accuracy of all store data. Oversee loss prevention in the assigned district. Monitor all locations in the assigned district for adherence to company policies, procedures, and standards. Promote the various sales promotions and other directives in the marketing profit planner. Manage personnel issues in collaboration with the Human Resources Department. Assist in store openings, audits, resets, and other store duties as assigned.
General Manager
Road Ranger Travel Center
01.2014 - 2022
- Taking the lead in assigned area, direct and coordinate overall operations, train, and motivate a team of employee and make sure our customer receives the best service possible.
Guest Service Leader
Pilot Travel Center
01.2007 - 01.2014
- Responsible for supervising employees and general operations of the store. Possess excellent customer service skills to respond to the needs of customers.
Education
Associate of Science - Business Administration
Parkland College Champaign II
Champaign, IL01.2012
Skills
- VERBAL/WRITTEN COMMUNICATION
- STRATEGIC PLANNING
- PROJECT MANAGEMENT
- DELEGATION
- FORECASTING
- PROBLEM SOLVING
- PATIENCE
- LEADERSHIP
- TIME MANAGEMENT
- CREATIVITY
- EMPATHY
- INTERPERSONAL COMMUNICATION
- TEAMWORK
- TEAM BUILDING
- ORGANIZATION
- ADAPTABILITY
- ACTIVE LISTENING
- DECISION-MAKING
- CUSTOMER SERVICE
- COMPUTER LITERACY
- CRITICAL THINKING
- ATTENTION TO DETAIL
- CONFLICT RESOLUTION
Timeline
Receiving Clerk
Caterpillar
05.2025 - Current
General Manager of Operations
Loves Travel Center
04.2023 - 09.2024
District Manager
Road Ranger Travel Center
01.2022 - 2023
General Manager
Road Ranger Travel Center
01.2014 - 2022
Guest Service Leader
Pilot Travel Center
01.2007 - 01.2014
Mail Services Specialist
Dynagraphics Inc./fast Impressions
2024 - Current
Associate of Science - Business Administration
Parkland College Champaign II