Dynamic retail manager with a proven track record in team leadership and operational management. Recognized for driving sales and enhancing customer satisfaction, achieving awards for operational excellence and brand performance.
Overview
38
38
years of professional experience
Work History
Store Manager
US Cellular/T-Mobile
Machesney Park
08.2016 - Current
Managed retail operations, overseeing hiring, scheduling, training, marketing, asset prevention, and team leadership.
Managed all operations of the retail store.
Served as primary contact for retail store employees, facilitating communication and support.
Store Manager
The Children's Place
Rockford
11.2005 - 06.2016
Managed staff of 14, created weekly schedules, optimized payroll, drove sales, processed inventory, mapped floor sets, hired and trained associates, managed cash, ensured customer service and oversaw daily business operations.
Promoted to Store Manager from Assistant Store Manager in 2011, demonstrating leadership and operational expertise.
Achieved Bronze Award in Operational Excellence 2014, served as LP Ambassador 2015-2016, and recognized as Brand Excellence Store in 2016 for exemplary performance.
Owner/Operator
Moments & Memories, LTD.
Arlington Hts
06.2003 - 11.2005
Managed daily operations six days a week, ensuring smooth customer experiences and efficient product availability.
Purchased inventory, designed store layout, provided customer service, and taught classes, enhancing customer satisfaction and loyalty.
Operated scrapbooking craft store, fostering community engagement through workshops and events.
Purchasing Manager
Meridian IT Solutions
Schaumburg
05.1988 - 05.2003
Managed client purchasing, logistics, office operations, and customer service for multi-million dollar company over 15 years.
Earned 'Employee of the Month' recognition multiple times, including an all-expense-paid trip to San Diego, CA.
Managed supplier relationships to ensure timely delivery of products.
Negotiated contracts to secure favorable pricing and terms.
Coordinated purchase orders for equipment and services required by projects.
Education
Associates of Arts - Marketing
William Rainey Harper College
Palatine, IL
01-1985
High School -
Buffalo Grove High School
Buffalo Grove, IL
01-1982
Skills
Retail operations
Inventory management
Inventory control
Sales forecasting
Visual merchandising
Payroll administration
Customer relationship management
Sales coaching
Team leadership
Staff motivation
Asset protection
Effective communication
Problem solving
Operations
Employee training
Volunteer Experience
Girl Scout Leader, 5 years, Awarded 'Outstanding Leader of the Year' in 2003.