Taliyah Williams
Chicago
Summary
Eager to work and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Childcare Provider
CCAP Child Development Center
01.2024 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
Deck Supervisor
Adventure Bay Family Waterpark
05.2023 - 09.2023
- Documented and reported safety-related concerns
- Maintained and enhanced benchmark status with inspecting agencies.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Performed or participated in emergency drills as required.
Cashier
Walmart
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Manager
Popeyes® Louisana Kitchen
08.2020 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Cashier
Popeyes® Louisana Kitchen
04.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Argo Community Highschool
Summit, Il05.2021
Skills
- Patience and empathy
- Child supervision
- CPR training
- Childcare
- Positive reinforcement
- Meal preparation
- Group leadership
- Observation and assessment
- Healthy environments
- Recordkeeping requirements
- Organizational skills
- Decision-making
- Analytical thinking
- Team building
- Excellent communication
- Food preparation and service
- Infant care and feeding
- Team leader
- Staff supervision
- Task prioritization
Timeline
Childcare Provider
CCAP Child Development Center
01.2024 - Current
Deck Supervisor
Adventure Bay Family Waterpark
05.2023 - 09.2023
Cashier
Walmart
10.2022 - 05.2023
Manager
Popeyes® Louisana Kitchen
08.2020 - 08.2022
Cashier
Popeyes® Louisana Kitchen
04.2018 - 05.2020
Argo Community Highschool
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