Lorraine (Talia) Lipinski
Operations Administrator
Tel Aviv,TA
Summary
Accomplished Operations/HR Manager with a proven track record at Global Coverage, Inc., excelling in HR reporting and fostering employee engagement. Expert in managing complex HR and operations, ensuring compliance, and enhancing organizational development. Skilled in HRIS software, with a knack for strategic recruitment and retention, significantly contributing to company growth and operational efficiency.
Overview
22
22
years of professional experience
Work History
Operations/HR Manager
Global Coverage, Inc.
New York
10.2017 - 05.2024
- Managed staff HR and benefits for 50+ employees, including solving any HR related problems
- Communicated closely with the Head of Operations regarding the needs, concerns, or issues in the office
- Managed company's licensing and compliance agreements over 45+ state licenses for an insurance brokerage firm
- Managed and assisted in the facilitation of the insurance brokerage company's carrier and wholesaler agreements to write business within over 45+ state appointments throughout the United States
- Ensured accounts payable, employee benefits, inventory, and invoicing records were accurately kept and organized
- Developed relationships with vendors and contractual agreements to present the company in a professional manner
- Managed phone VoIP system and programming of the phone system as well as trained staff and answered phones for the company when receptionist was away
- Worked alongside IT staff on any computer-related, office equipment, and server management
Underwriter Assistant
Service Lloyds Insurance Group
Austin
08.2014 - 10.2017
- Initial setup and processing of new workers' compensation submissions for underwriter review
- Handle correspondence for policy issuance, non-renewal notices, and endorsements
- Assist underwriters in pre renewal policy analysis to include reviewing forms and endorsements as needed, researching claims history, loss ratio analysis, audited payroll reports, payment history and other rating reports from NCCI as requested by underwriters
- Process endorsements and cancellation notifications as requested
- Review completeness of submissions, policy issuance both new and renewals and ensure policy delivery to brokers in a timely manner
- Manage, organize and prioritize multiple tasks effectively
- Ability to effectively communicate with all levels of personnel both internal and external to include producers, marketing reps, underwriters, loss control, audit and accounting staff in order to obtain accurate information for servicing and for policy issuance
- Handle other duties, assist in software conversion troubleshooting, special project management as assigned
Underwriting Assistant / Account Manager
World Wide Re, Ltd
Staten Island
08.2009 - 06.2013
- Company Overview: International Reinsurance MGA
- Assisted underwriters in overall risk analysis of P&C RI agreements
- Created strategic underwriting & financial analysis reports for review by Chief Underwriter & CFO
- Acted as liaison between the MGA and reinsurer's auditing firm and staff to assist in financial regulatory requirements
- Developed and maintained digital and physical filing systems for all underwriting, claims, & accounting departments
- Designed, created, and maintained a reinsurance database utilizing MS Access
- Authored procedure manuals along with coding definitions for use with the reinsurance database created
- Mentored and trained 1-3 technical staff on administration of underwriting, claims processing, and premium collections
- International Reinsurance MGA
Accounting, Claims, & Underwriting Technician
European Underwriters Group
Austin
10.2004 - 07.2009
- Company Overview: International Reinsurance MGA
- Underwriter Technician - processed new and renewal Facultative Slip P&C and Treaty RI agreements; managed existing & created new files with emphasis on attention to detail to include confirmation of updated survey reports and client information, etc
- Assisted underwriter in follow-up and tracking of policy negotiations through final slip agreement
- Assisted underwriter in renewal analysis researching claims history and gathering additional reports as requested for review
- Processed endorsements and cancellation notifications as necessary
- Accounting Technician - processed, booked, and collected original, renewal, and adjusted premiums; process of cancellation notifications and claim payments; created earned and unearned premium reports as requested
- Claims Technician - processed reinsurance claims based on layer and coverage terms; managed claim files
- Data-entry of P&C RI policies (initial intake thru binding), claims entry, and accounting entry
- Managed underwriting, claims, and premium bordereaux and treaty covers written by additional MGA binding agreements as authorized by EIRe's client from producers within London, Hong Kong, and Australia markets
- Merged all MGA production bordereaux with risks written by EIRe utilizing MS Excel (imported & extracted data) to create various business analysis reports for review of world-wide exposures on behalf of reinsure
- Acted as liaison between the agency and the reinsures auditing firm and accounting staff in assistance to the reinsures financial year-end reporting for all reinsurance business written and managed by the agency
- International Reinsurance MGA
Operations Manager / Reinsurance Industry Trainee
Norwich International Management, Ltd.
Wimberley
08.2003 - 10.2004
- Company Overview: Reinsurance Industry Trainee
- Trainee of the reinsurance industry with the purpose of establishing an underwriting and brokerage MGA in Norwich, UK
- Managed & facilitated contractual agreements; such as, mobile phone contracts, banking, office supplies, etc
- Expense report management & reconciliations on behalf of directors and underwriting staff
- Travel coordinator - arranged international and domestic air travel, hotel, and car service for clients and directors
- Researched and subsequently met with Ireland's insurance regulatory authority seeking future endeavors within the EU
- Assisted the CFO in creating a budget analysis for future travel, supplies, staff, and additional computer/server equipment
- Utilized QuickBooks in the accounts receivable of premiums and management fees due agency
- Collaborated with US and UK teams to improve various operational and administrative procedures
- Coordinated and maintained direct relationship with insurance/reinsurance brokerage firms via travel, phone, and email
- Reinsurance Industry Trainee
Manager of Administration Department
Texas Commission on Private Security
Austin
07.2002 - 08.2003
- Company Overview: State of Texas' private security regulatory agency
- Supervisor of the administrations department of the State of Texas' private security regulatory agency
- Reported directly to Executive Director
- Managed initial intake & processing of the private security industry's state required registration(s) and fees
- Coordinated with agency's CPA regarding agency's budgetary requirements
- Collaborated with the investigations management team to improve cohesiveness between departments
- Supervised 7 administration staff members - switchboard operator, data-entry clerks, mail clerks
- Responsible for all payroll and payroll related reconciliation reports; such as, IRS 941's, employee's retirement accounts
- Agency HR representative/benefit coordinator/worker's compensation claims management
- State of Texas' private security regulatory agency
Skills
- HR reporting
- Recruitment and staffing
- Salary administration
- Retention strategies
- Training programs
- HR processes
- Benefits administration
- HR software proficiency
- Employee engagement
- HR policies and procedures
- Employment law compliance
- HRIS software
- Employee benefits management
- Retirement programs
- Organizational development
Languages
English
First Language
Hebrew
Beginner
A1
Timeline
Operations/HR Manager
Global Coverage, Inc.
10.2017 - 05.2024
Underwriter Assistant
Service Lloyds Insurance Group
08.2014 - 10.2017
Underwriting Assistant / Account Manager
World Wide Re, Ltd
08.2009 - 06.2013
Accounting, Claims, & Underwriting Technician
European Underwriters Group
10.2004 - 07.2009
Operations Manager / Reinsurance Industry Trainee
Norwich International Management, Ltd.
08.2003 - 10.2004
Manager of Administration Department
Texas Commission on Private Security
07.2002 - 08.2003
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