TALAYAH BOYD
Chicago
Summary
Empathetic professional with 10 years of experience in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Assistant
Chicago Transit Authority, CTA
Chicago
07.2024 - 12.2024
- Resolved passenger complaints and provided effective solutions promptly.
- Assisted customers with inquiries about transit routes and schedules.
- Educated riders on fare policies and ticketing procedures effectively.
- Monitored service quality and reported issues to management for improvement.
- Maintained accurate records of customer interactions and transactions daily.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Provided product knowledge to customers through effective communication.
- Consulted with customers regarding needs and addressed concerns.
OFFICE MANAGER
MY HEALING CENTER LLC
Chicago
05.2020 - 05.2024
- Deliver customer service throughout all roles and situations.
- Compile, verify, and maintain employee records.
- Prepare, maintain, and update daily reports and office communications.
- Managing multiple calendars and schedules simultaneously.
- Manage customer inquiries and complaints and provide general information to staff, clients, or the public.
- Assist in office operations and procedures.
- Coordinating travel arrangements and accommodations for meetings and events.
- Communicating with clients to confirm appointments.
- Collaborating with other team members to ensure all necessary resources are available for scheduled events and appointments.
- Oversaw inventory management and ordered office supplies as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
SOCIAL MEDIA LIAISON
ZONIA LIN LLC
02.2018 - 05.2020
- Managing and promoting a company's social media accounts.
- Creating and curating content.
- Responding to comments and messages.
- Analyzing engagement data to make informed decisions about future content strategy.
- Work closely with marketing and communications teams to ensure consistent branding.
- Stay up to date on industry trends and platform updates to maximize the company's social media presence.
SALES REPRESENTATIVE
A PIECE OF HEAVEN CATERING
06.2015 - 02.2020
- Maintaining and updating customer accounts, including contact information, sales history, and preferences.
- Following up with customers after the sale to ensure satisfaction and address any concerns or issues.
- Collaborating with other team members, such as marketing and customer service, to ensure a seamless customer experience.
- Market conditions and competitor activities to identify new sales opportunities and adjust sales strategies as necessary.
Education
High School Equivalency Certification
Chicago, ILSkills
- Data Entry
- Operations Management
- Cash Handling
- Sales
- Microsoft Office
- Administrative
- Communications
Timeline
Customer Service Assistant
Chicago Transit Authority, CTA
07.2024 - 12.2024
OFFICE MANAGER
MY HEALING CENTER LLC
05.2020 - 05.2024
SOCIAL MEDIA LIAISON
ZONIA LIN LLC
02.2018 - 05.2020
SALES REPRESENTATIVE
A PIECE OF HEAVEN CATERING
06.2015 - 02.2020
High School Equivalency Certification