Tal Vanger
Giv‘atayim
Summary
Entrepreneurial Customer Success leader bringing over 7 years of quality performance in the areas of Onboarding, Adoption, Renewal, Upsell, and Retention. Extensive experience in sales, support, account management, and account growth, focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
VP of Customer Success
Bllink
08.2021 - Current
- Lead, mentor, and manage a high-performing customer success department in a thriving Fintech Startup. The primary focus of this department is to ensure successful renewals, drive expansions, foster enduring client relationships, and increase usage among a diverse portfolio of 200 B2B clients.
- Implemented churn-risk protocols maintaining churn rates below 2.8% annually.
- Created customer journeys and customer segmentation strategies that improved customer renewal from ~80% to 95%.
- Worked closely with product and engineering teams to define product roadmap based on customer and market feedback.
- Collaborated with sales team to streamline onboarding process and create seamless hand-off transition and customer experience.
- ·Utilized data analytics and customer insights to identify growth opportunities, upsell/cross-sell potential, and drive customer expansion.
- Develop and Drive both strategics and operational plans to achieve KPI's pre founding rounds.
Customer Success Manager
Modelity
06.2020 - 06.2021
- Managed relationships with key industry partners and implemented promotional initiatives to maximize renewals.
- Responsible for onboarding, adoption, retention, expansion, engagement, and success of a portfolio of 30 B2B clients.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Sales Manager
Kaftor Technologies
05.2017 - 06.2020
- Created and developed sales strategies & business development plans to optimize sales revenues and sustainable growth in engagement and monetization.
- Coached and counseled sales personnel in successful selling methods and encouraged cross-selling to drive revenue.
- Developed sales forecasts and spearheaded the management of quarterly and yearly targets for the team.
- Successfully developed comprehensive sales plans that resulted in a 25% increase in overall revenue.
Education
Bachelor of Arts - ECONOMICS & BUSSINES ADMINISTRATION
IDC HERZLIYA
Israel08.2020
Skills
- B2B SaaS
- Customer Lifecycle management
- Account Management
- Training and mentoring
- Sales Strategy
- Operational Leadership
- Flexible & Adaptable
- Entrepreneurial Mindset
- Sports Enthusiastic
- Passionate Photographer
Timeline
VP of Customer Success
Bllink
08.2021 - Current
Customer Success Manager
Modelity
06.2020 - 06.2021
Sales Manager
Kaftor Technologies
05.2017 - 06.2020
Bachelor of Arts - ECONOMICS & BUSSINES ADMINISTRATION
IDC HERZLIYA
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