TAKISHA RIVERS
Rockford
Summary
A results-driven professional with a proven track record of achieving goals and exceeding expectations. Excellent communication and collaboration skills. I also have a dedication to continuous learning and professional development. I'm looking to leverage my experience and expertise to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Sales and Service Manager
Firestone
11.2022 - Current
- Providing excellent customer service when answering the phone in a timely polite manner and scheduling appointments
- Being able to address customer inquiries, complaints, and needs effectively is essential
- Strong communication skills that are essential for interacting with customers, staff, and management effectively
- Developing and implementing sales strategies to drive revenue and meet sales targets
- Assist store manager in daily business activity
- Open and close business as needed
- Run end of night reports as needed
- Maintain and store daily business records
- Complete daily deposits and maintain a petty cash drawer
- Check and replenish inventory as needed
Operations Technician
Woodward
04.2022 - 08.2022
- Responsible for a number of different job functions within a product line
- Precision grinding down a part to meet exact specification
- Laser cutting a part to convey a specific laser tag specified by the paperwork with the part
- Parts washing
Assembler
Ecolab
10.2021 - 02.2022
- Interpret blueprints and assembly instructions to assemble Ecolab products accurately
- Use hand tools, power tools, and machinery to assemble components and parts according to specification
- Inspect finished products to ensure quality standards and compliance with Ecolab's manufacturing processes
- Test assembled products to verify functionality and performance
- Troubleshoot and resolve any assembly issues or defects to ensure product quality
- Follow safety protocols and guidelines to maintain a safe work environment
- Keep work areas clean and organized to optimize efficiency and productivity
Customer Advocate Specialist
Blue Cross Blue Shield
07.2019 - 04.2021
- Serve as the first point of contact for incoming customer inquiries via phone, email, or chat
- Assist Providers, members, and clients with inquiries related to benefits, coverage, claims and other healthcare related services
- Identify and resolve customer issues and concerns in a timely and professional manner
- Provide accurate and up to date information on Provider, member and client information
- Process customer requests, claims and authorizations according to Blue Cross Blue Shield policies and procedures
- Document customer interactions and maintain accurate records in the customer service database
- Collaborate with other team members and departments to address complex customer issues and ensure a seamless customer experience
Assembler
FCA
09.2017 - 05.2019
- Follow assembly instructions, blueprints and specifications to assemble vehicles or components
- Use hand tools, power tools and machinery to install parts, components and systems according to FCA's manufacturing processes
- Inspect finished products to ensure quality standards and compliance with FCA's quality control procedures
- Test assembled vehicles or components to verify functionality, fit and performance
- Troubleshoot and resolve assembly issues, defects, or discrepancies in collaboration with supervisors and quality control personnel
- Maintain a clean and organized work area to ensure safety and efficiency
- Adhere to FCA's safety protocols, quality standards, and production goals and deadlines
Paraprofessional
Jackson Charter School
10.2016 - 04.2017
- Assist the kindergarten teacher in implementing lesson plans, activities and educational programs
- Provide one on one or small group support to students in various academic and social emotional areas
- Supervise and engage students during classroom activities, transitions and free play
- Assist with classroom management, behavior reinforcement, and conflict resolution
- Support students with special needs or individualized education (IEPs) as directed by the teacher
- Help students with daily tasks such as morning routines, snack time, and restroom breaks
- Monitor student progress, behavior and participation in class activities
- Collaborate with kindergarten teacher and other staff members to create a supportive and inclusive learning environment
- Maintain a safe, clean, and organized classroom environment
- Communicate regularly with parents and caregivers regarding student progress, behaviors, and any concerns
Quality Inspector, Brazer Assembler & Assembler
Bergstrom Climate Systems
03.2010 - 05.2016
- Conduct visual inspections of products, components and materials to ensure they meet quality standards and specifications
- Perform dimensional and functional testing of products using measuring tools and equipment
- Document and record inspection results, defects and non-conformities in quality control records and systems
- Identify and report quality issues, discrepancies, and defects to the appropriate personnel for corrective actions
- Participate in root cause analysis and problem solving activities to prevent quality issues from recurring
- Follow quality control procedures, work instructions and inspection criteria to maintain consistency and accuracy in inspections
- Assist in maintaining and calibrating inspection equipment to ensure accuracy and reliability
- Provide input and feedback on quality improvement initiatives and continuous improvement projects
- Adhere to safety protocols, quality standards and regulatory requirements in all inspection activities
Education
High School Diploma -
Auburn High School
Rockford, IL06.1992
Skills
- Verbal and written communication
- Active listening
- Issue identification
- Situation analysis
- Creative problem solving
- Task prioritization
- Deadline management
- Productivity optimization
- Collaboration
- Idea contribution
- Goal-oriented teamwork
- Flexibility
- Adaptability
- Learning new skills
- Diversity management
- Motivation
- Guidance
- Task delegation
- Initiative
- Decision-making
- Information assessment
- Option evaluation
- Informed decision-making
- Order maintenance
- Resource management
- Detail orientation
- Customer service
- Inquiry resolution
- Issue resolution
- Software proficiency
- Tool usage
- Equipment usage
- Kanban processes
- Lean processes
- JD Edwards software
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Sales promotion
Military Service
National Guard Army, P-1, 12/01/93, 12/01/94, Honorable
Timeline
Sales and Service Manager
Firestone
11.2022 - Current
Operations Technician
Woodward
04.2022 - 08.2022
Assembler
Ecolab
10.2021 - 02.2022
Customer Advocate Specialist
Blue Cross Blue Shield
07.2019 - 04.2021
Assembler
FCA
09.2017 - 05.2019
Paraprofessional
Jackson Charter School
10.2016 - 04.2017
Quality Inspector, Brazer Assembler & Assembler
Bergstrom Climate Systems
03.2010 - 05.2016
High School Diploma -
Auburn High School
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