TAKISHA HOIST
Chicago,IL
Summary
CX Associate driving revenue impact, automation design, and operational efficiency in tech-enabled retail environments. Sustained 95%+ CSAT while processing $1.5M+ revenue and building AI-assisted workflow systems that reduce manual effort and improve SLA performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CX Associate – Concierge Retail Support
Faire
01.2024 - Current
- Managed 4,600+ cases for ~2,000 high-value retailers; 95%+ CSAT
- Processed 1,500+ purchase orders generating $1.5M+ revenue
- Ranked top performer in solve and quality metrics
- Built GPT-powered Zendesk assistant (“Faire Compass”) during Hack Week (3 innovation awards)
- Designed Jira–Zendesk SLA automation reducing manual follow-ups and improving engineering visibility
- Contributor: Exclusivity Escalations, Brand Integrations, backend issue escalation (Bug Buddies)
AI Training Specialist
DataAnnotation
01.2023 - 01.2024
- Improved NLP model efficiency (~20%) through structured annotation
- Supported AI systems (Google, OpenAI projects)
- Applied Python for prompt engineering and model evaluation
Section Leader / Buyer
Trader Joe’s
01.2014 - 01.2022
- Led retail operations across 2 locations
- Trained 180+ employees (99% completion)
- Reduced revenue loss 10%; increased quarterly sales 200%
Education
CS50’s Introduction to Programming with Python - Certification
Harvard University
(Remote)02.2026
Associate of Arts - Communication Sciences And Disorders
Mercer County Community College
Trenton, NJ12.2012
Skills
- Python (CS50 Certified)
- SQL
- Zendesk
- Jira
- Workflow Automation
- SLA Design
- AI Tool Development
- Tableau
- Excel
- Cross-Functional Operations
Accomplishments
- Co-led the development of Faire Compass, a GPT-powered assistant integrated in Zendesk that identifies upsell opportunities and automates follow-ups.
- Received 3 awards for the project:
Most Exciting – idea that energized internal teams and improved workflow thinking
Best for Agent Flow – enhanced efficiency and usability for CX operations
Most Polished Pitch – clear, professional, and high-impact presentation recognized company-wide
CX Hack Week Innovation Awards – Faire
Impact: Streamlined CX processes, reduced manual effort, and increased the ability to proactively grow revenue while supporting high-value retailers.
Certification
- Data Analytics Bootcamp (SQL, Python, Tableau, Excel)
- Hack Week Innovation Award Recipient
- CliftonStrengths Workshop
Timeline
CX Associate – Concierge Retail Support
Faire
01.2024 - Current
AI Training Specialist
DataAnnotation
01.2023 - 01.2024
Section Leader / Buyer
Trader Joe’s
01.2014 - 01.2022
CS50’s Introduction to Programming with Python - Certification
Harvard University
Associate of Arts - Communication Sciences And Disorders
Mercer County Community College