TAKIA BARLOW
Oswego
Summary
Experienced working professional with a proven track record in effectively managing administrative tasks and supporting office operations. Skilled in creating efficient systems and streamlining processes to optimize productivity. Adept at coordinating schedules, managing correspondence, and maintaining office supplies. Committed to delivering exceptional administrative support to ensure smooth and efficient operations. As well as a skilled Medical Biller and Coder with comprehensive experience in healthcare billing, coding procedures, insurance claims, and payment processing. Possess strong knowledge of medical terminology, ICD-10 codes, HCPCS and electronic health records. Known for high accuracy rates in coding and billing operations while ensuring compliance with industry regulations.
Well versed with handling billing inquiries and customer service operations. Utilizes strong communication skills to resolve issues promptly and enhance customer experiences. Knowledge of billing processes and systems, ensuring accurate and efficient service delivery.
Overview
13
13
years of professional experience
Work History
Medical Billing Customer Service Representative
Wolcott, Wood and Taylor, Inc
02.2025 - 06.2025
- Streamlined billing processes for improved efficiency and reduced errors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Office Administrator
Hanger Clinic
06.2022 - 11.2023
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Manage office supplies inventory and place orders when necessary
- Coordinate and oversee the implementation of new technology systems and software to improve office efficiency and productivity
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
Customer Service Representative
Total Home Health Inc
10.2021 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
- Developed and implemented a customer feedback system to gather insights and suggestions for improving customer satisfaction
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Verified accuracy of patient information and insurance data in billing system.
Office Manager/Referral Coordinator
Roya Family Medical Center
11.2018 - 01.2020
- Assured that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits, and community organization related to their health
- Assembled information concerning patient's clinical background and referral needs
- Provided appropriate clinical information to specialists as per referral guidelines
- Contacted review organizations and insurance companies to ensure prior approval requirements are met
- Presented necessary medical information such as history, diagnosis, and prognosis
- Provided specific medical information to financial services to maximize reimbursement to hospital and physicians
- Ensured complete and accurate registration, including patient demographic and current insurance information
- Develop and implement strategies to improve patient referral processes and efficiency
- Coordinating with healthcare providers and insurance companies to ensure timely and accurate processing of patient referrals and authorizations
Receptionist/Insurance Verification Specialist
America's Best Contacts And Glasses
09.2017 - 11.2018
- Receptionist/Insurance Verification Specialist at America's Best Contacts And Glasses in Chicago, IL
- Maintained safe and clean reception area by complying with procedures, rules, and regulations
- Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
- Welcomed visitors by greeting them, in person or via telephone; answering or referring inquiries
- Directed visitors by maintaining employee and department directories; giving instructions
Referral Coordinator/ Medical Biller & Coder
Roya Family Medical Center
08.2014 - 03.2017
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Monitored patient progress throughout the referral process.
- Resolved conflicts between referring physicians and receiving providers.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Verified accuracy of patient information and insurance data in billing system.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Prepared financial statements that summarize account activity over a period of time.
- Filed and submitted insurance claims.
- Reviewed medical records to meet insurance company requirements.
Administrative Assistant
Aries Charter Bus Company
04.2012 - 12.2013
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
- Ability to determine, define, and comprehend elements involving, including reviewing of documents to identify the actual needs of clients
Bus Aide
R&D Bus Company
03.2012 - 12.2013
- Monitored students to ensure safe transport to and from school
- Examine each child to assure seatbelt properly secure and safe
- Identify children that may need additional restraints (harness) to guarantee comfort and safety
- Supervised students and maintained discipline on bus to reduce driver distraction
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival
- Lifted and moved students to optimize comfort
- Completed daily attendance logs for all routes
- Assisted special needs students with self-care to maintain proper hygiene while in transit
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ12-2025
Diploma -
PROVISO WEST HIGH SCHOOL
HILLSIDE, IL06.2004
Skills
- Prior Authorizations/ Denials
- Microsoft-Expert
- Medical Billing/coding
- Inbound Calling/Outbound Calling
- Expert in EMR/EHR systems (EPIC)
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Data entry and management
- Medicare insurance regulations
- Insurance coding (ICD-9 and CPT)
- Precertification requirements
- Medicare and Medicaid knowledge
- Invoice processing
- Payment processing
Timeline
Medical Billing Customer Service Representative
Wolcott, Wood and Taylor, Inc
02.2025 - 06.2025
Office Administrator
Hanger Clinic
06.2022 - 11.2023
Customer Service Representative
Total Home Health Inc
10.2021 - 06.2022
Office Manager/Referral Coordinator
Roya Family Medical Center
11.2018 - 01.2020
Receptionist/Insurance Verification Specialist
America's Best Contacts And Glasses
09.2017 - 11.2018
Referral Coordinator/ Medical Biller & Coder
Roya Family Medical Center
08.2014 - 03.2017
Administrative Assistant
Aries Charter Bus Company
04.2012 - 12.2013
Bus Aide
R&D Bus Company
03.2012 - 12.2013
Diploma -
PROVISO WEST HIGH SCHOOL
Bachelor of Science - Cybersecurity
University of Phoenix
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