TAKHARI MOORE
Chicago
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Positive and energetic professional offering several years of customer service experience in fast-paced, high-energy environments. Team-player with exceptional problem-solving skills. Reliable, dedicated, fast learner with great communication skills. Proficiency in MS Office suite and databases management. Ability to work a flexible schedule and assume additional duties as needed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Intern
Elmhurst Extended Care
Elmhurst, IL
01.2026 - 04.2026
- Assisted in patient assessments, ensuring accurate documentation of health status and care needs.
- Collaborated with healthcare team to implement individualized care plans for residents.
- Observed and recorded patient responses to treatments, contributing to ongoing care evaluations.
- Implemented infection control measures, improving overall safety within the clinical environment.
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Utilized evidence-based practice to assess and provide care for patients.
- Monitored vital signs and documented changes, providing timely updates to healthcare teams for optimal care.
Program Coordinator
Chicago Cred
Chicago, IL
03.2023 - 06.2025
- Facilitated group sessions and learning discussions to further objectives.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
Hotel Front Desk Agent
W Lakeshore
Chicago, IL
03.2022 - 02.2023
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Lead Collection Specialist
Discover
Chicago, IL
01.2021 - 03.2022
- Exceeded goals through effective task prioritization and great work ethic
- Improved operations through consistent hard work and dedication
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Troubleshoot and diagnose faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Led a team of collection specialists, consistently achieving or exceeding departmental targets and goals.
- Developed strong relationships with clients by maintaining open lines of communication throughout the collections process.
- Negotiated payment plans with customers to achieve mutually beneficial outcomes for both parties.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Mentored junior collection specialists, contributing to a high-performing team environment.
- Coordinated closely with billing departments to resolve discrepancies and ensure accurate invoicing procedures were followed.
Sales Associate
Nike Factory
08.2020 - 01.2021
- Utilized customer service and sales skills to assist customers with ordering and purchasing various retail items
- Maintained product knowledge to drive and exceed sales quotas and meet customer needs
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Balanced and organized cash register by handling cash, counting change and storing coupons
Call Center Specialist
Horne, LLC
07.2019 - 07.2020
- Accepted inbound calls and assisted callers with their applications for unemployment
- Maintained and updated database with customer information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Customer Service Representative
Enterprise Rent-A-Car
10.2017 - 05.2019
- Assisted domestic and international travelers with vehicle rentals and reservation changes in high-volume airport environment.
- Delivered exceptional customer service by resolving travel-related issues and addressing complaints.
- Promoted insurance coverage, vehicle upgrades, and loyalty programs, consistently exceeding sales targets.
- Coordinated with airport staff and shuttle services to enhance customer transportation and check-in processes.
- Managed billing, payments, and contract documentation with precision and attention to detail.
- Recognized for professionalism and adaptability in fast-paced, high-pressure travel setting.
Education
Associates of Science -
Malcolm X College
Chicago, IL05.2023
High School Diploma -
Simeon Career Academy
Chicago, IL06.2016
Vocational - Nursing
ATS Institute of Technology
Chicago, IL01.2027
Skills
- Travel & Hospitality Support: Experienced in assisting domestic and international travelers (Enterprise, Marriott, Airport operations); Sabre GDS trained
- Customer Service Excellence: Skilled in managing high-volume client interactions in hospitality, retail, and call center environments; recognized for professionalism and empathy
- Sales & Revenue Growth: Consistently exceeded upsell and cross-sell targets (Enterprise insurance/upgrades, Marriott upsells, Nike sales)
- Conflict Resolution & Problem-Solving: Adept at de-escalating difficult situations, resolving complaints, and ensuring positive customer outcomes
- Call Center & Communication Skills: Strong phone and email communication, active listening, and handling escalations with diplomacy
- Program & Operations Coordination: Nonprofit program coordination experience, including scheduling, event logistics, and stakeholder outreach
- Technical Proficiency: Sabre GDS, Microsoft Office Suite (Word, Excel, PowerPoint); typing speed 50 WPM
- Leadership & Collaboration: Team leader and mentor, fostering accountability, training new hires, and supporting operational efficiency
- Patient care
- Clinical assessment
Certification
- CNA - Certified Nursing Assistant
- BLS- American Heart Association
Timeline
Clinical Intern
Elmhurst Extended Care
01.2026 - 04.2026
Program Coordinator
Chicago Cred
03.2023 - 06.2025
Hotel Front Desk Agent
W Lakeshore
03.2022 - 02.2023
Lead Collection Specialist
Discover
01.2021 - 03.2022
Sales Associate
Nike Factory
08.2020 - 01.2021
Call Center Specialist
Horne, LLC
07.2019 - 07.2020
Customer Service Representative
Enterprise Rent-A-Car
10.2017 - 05.2019
High School Diploma -
Simeon Career Academy
Associates of Science -
Malcolm X College
Vocational - Nursing
ATS Institute of Technology