Summary
Overview
Work History
Education
Skills
Timeline
Generic
Takahiro Mochizuki

Takahiro Mochizuki

Or Yehuda

Summary

I have been faithful to my duties despite being in different positions such as production control, quality control, and customer support specialist. I am confident in adapting to new environments. I possess the ability to self-reflect and improve upon my weaknesses. In my recent role, I specialized in customer support, solving problems and handling complaints with empathy and professionalism. I find great satisfaction in helping customers and making a positive impact.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Healthcare Support Specialist

Apple Japan, Inc.
09.2020 - 03.2024
  • Provided phone and chat support, handling approximately 30 customer interactions per day
  • Assisted with software usage issues, troubleshooting, and hardware-related problems
  • Acted as a senior specialist handling escalated complaints and difficult cases
  • Supported a wide range of Apple products, including iPhone, iPad, Apple Watch, and accessories
  • Operated within the healthcare support team with strict compliance standards
  • Maintained an average monthly customer satisfaction rating of around 90%

Quality Control

KCEC (Komatsu-Cummins Engine Company)
09.2018 - 08.2020
  • Ensured quality control of in-house manufactured heavy machinery engines
  • Identified defective parts and conducted root cause analysis
  • Coordinated meetings with suppliers to discuss defect resolutions
  • Managed and oversaw defective parts sorting operations
  • Handled invoice processing related to operations
  • Participated in weekly meetings with US partner company (conducted entirely in English)
  • Prepared and presented monthly reports discussing current status and improvement plans

Trade Affairs

OMORI MACHINERY CO., LTD.
09.2018 - 06.2019
  • Managed repairs and inspections of company-manufactured packaging machines
  • Prepared quotations and estimates
  • Assisted with import procedures for overseas repair parts
  • Communicated and negotiated with overseas vendors regarding delivery schedules

Production Control

IY FOODS Corporation
07.2011 - 08.2018
  • Managed expiration dates and delivery schedules for food production
  • Oversaw workforce allocation and production staffing

Education

West Hills College Coalinga

undefined

NIC International College in Japan

undefined

Kokugakuin University Tochigi High School

Skills

Production Control

Quality Control

Customer service

Timeline

Healthcare Support Specialist

Apple Japan, Inc.
09.2020 - 03.2024

Quality Control

KCEC (Komatsu-Cummins Engine Company)
09.2018 - 08.2020

Trade Affairs

OMORI MACHINERY CO., LTD.
09.2018 - 06.2019

Production Control

IY FOODS Corporation
07.2011 - 08.2018

undefined

NIC International College in Japan

undefined

Kokugakuin University Tochigi High School

West Hills College Coalinga
Takahiro Mochizuki