Taiz Esqueda
Joliet
Summary
Shipping Coordinator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over 3 years of experience in shipping and logistics.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ryder Logistics
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- I've learned to do billing in the facility
- Office manage
- Organization
Shipping Coordinator
RTC
06.2021 - Current
- Overseeing inbound and outbound packages for transportation
- Communication skills
- Prepare orders/manage orders
- Manage organization throughout several accounts
- Creating labels for domestic and international
- Creating logs for shipments
- Multitask.
- Coordinated shipments for international and domestic
- Monitored industry trends and practices in shipping operations making recommendations for improving efforts
- Generated several accounts (Loreal, Bose, OnRunning, Adidas, NIKE, Cosnova, Sephora, ULTA, Body Shop, Walgreens, Coty)
Full Time Seller
Zales
10.2020 - 02.2021
- Establish merchandise to look presentable
- Give the customers good service
- Frequently reaching my goals in sales
- Learn about business management and new ways to progress sales and build the company.
Full Time Manager
Express Factory Outlet
09.2019 - 10.2020
- Would be in charge of the product incoming
- Make sure all merchandise is organized and presentable
- Always on top 10 in sales in the district
- Built lasting relationships with customers
- Map the store to where merchandise would be placed.
Maintenance
Saddle Creek Logistics
07.2019 - 09.2019
- Cleaned offices/bathrooms/breakrooms
- Put up signs/light fixtures in the warehouse.
Maintenance
GCA Services
01.2019 - 05.2019
- Cleaned classrooms/offices/hallways/gyms/library
- Went to multiple locations to clean.
Waitress
Ta Canijo Restaurant
05.2018 - 12.2018
- Took orders from customers
- Made the drinks
- Cleaned after customers/the floors/tables
- Washed dishes.
Cashier
Jewel Osco
09.2016 - 05.2018
- Was in charge of the money in the drawers
- Made sure all merchandise/product in the bags
- Give good customer service.
Education
GED -
Joliet Junior College
03.2021
Skills
- I'm very excellent in sales, I've been working in sales/retail business for the past 3 years Where I developed to build communication skills and relationship building and the grasp importance of business management I consider myself dependable, and be counted on to finish a task Also, I am a fast learner and very outgoing I manage to keep myself organized in all matters I learned in my current job to maintain balance on accounts that I manage, to keep my best focus on both accounts
- Technical Writing
- Order Checking
- Shipping Method Optimization
- Time Management
- Carrier Relations
- Environmental Impact Control
- Carrier Negotiations
- Delivery Scheduling
- Data entry
- Critical thinking
- Customer service
- Active listening
- Problem resolution
- Customer relations
- Relationship building
- Computer proficiency
- Call center experience
- Microsoft Excel
- Conflict resolution
- Customer satisfaction measurement
- Client relations
- Scheduling
- Call management
- Appointment scheduling
- Paperwork processing
- Product knowledge
- Follow-up skills
- Order processing
- Documentation
- Data collection
- Administrative support
- Clerical support
- Quality control
- Staff training
- Coordination
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Ryder Logistics
09.2024 - Current
Shipping Coordinator
RTC
06.2021 - Current
Full Time Seller
Zales
10.2020 - 02.2021
Full Time Manager
Express Factory Outlet
09.2019 - 10.2020
Maintenance
Saddle Creek Logistics
07.2019 - 09.2019
Maintenance
GCA Services
01.2019 - 05.2019
Waitress
Ta Canijo Restaurant
05.2018 - 12.2018
Cashier
Jewel Osco
09.2016 - 05.2018
GED -
Joliet Junior College
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