Taina M. Cajigas
Chicago
Summary
Administrative Support Colleague with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Administrative Support Colleague
Bloomingdales
11.2021 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Coordinated travel arrangements for over 15 local and international travelers per year.
- Communicated and created corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Administered compensation, benefits and performance management systems.
- Screened applicant resumes and coordinated both phone and in-person interviews. Assisted with on-boarding process of 150 new hires.
- Created and completed personnel action forms for new hires, title changes and terminations.
- Updated reports, managed accounts, and generated reports for company database.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Manager
Bloomingdale's
03.2020 - 11.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to confirm accuracy.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted customers by helping to choose appropriate gift wrapping materials.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Fine Jewelry Assistant Operations Manager
Bloomingdale's
06.2017 - 03.2020
- Enter details such as payments, account information, transactions, transfers, and estimates into the computer system.
- Assist various business groups with document organization.
- Copy, log, and scan supporting documentation.
- Verify diamond data integrity and accuracy.
- Respond to customer requests via telephone and email.
Fulfillment and ELS Supervisor
Bloomingdales
06.2015 - 06.2017
- Cross-trained new associates on picking and filling orders for warehouse products.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Drove customer satisfaction by successfully completing all returns quickly.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Operations Manager
Forever 21
05.2013 - 06.2015
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Education
High School Diploma -
Notre Dame High School For Girls
Chicago, IL2012
Skills
- Data management
- Onboarding and Training
- Company Policies and Procedures Training
- Fluent in Spanish
- Workflow Optimization
- Travel Coordination
- Project Management
- Filing and Data Archiving
- Customer Service
Timeline
Administrative Support Colleague
Bloomingdales
11.2021 - Current
Customer Service Manager
Bloomingdale's
03.2020 - 11.2021
Fine Jewelry Assistant Operations Manager
Bloomingdale's
06.2017 - 03.2020
Fulfillment and ELS Supervisor
Bloomingdales
06.2015 - 06.2017
Operations Manager
Forever 21
05.2013 - 06.2015
High School Diploma -
Notre Dame High School For Girls
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