Tahairy Zarate
Bartlett
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Goat and Vine Winery
09.2024 - Current
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server
HoneyBerry Cafe
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Barista
Starbucks Inc.
08.2022 - 01.2023
- Build customer relationships and trust by creating personal and unique experiences through asking engaging questions
- Providing quality customer service experience through enthusiasm and being mindful of approachability
- Reduce turn around time for drink order by multitasking responsibilities
- Focus and attention to detail with high volume of orders
Bartender
A La Carte “Drink”
10.2019 - 10.2022
- Excercise patience by keeping calm under pressure in order deescalate customer descrepencies
- Educated customers about the benifets of rotating promotional deals and events through social media marketing
- Provide quality customer service in a timely manner
Education
High School Diploma -
Larkin High School
06.2013
Skills
- Sales expertise
- Strong work ethic
- Professional appearance
- Bilingual
- Strong leadership skills
Timeline
Server
Goat and Vine Winery
09.2024 - Current
Barista
Starbucks Inc.
08.2022 - 01.2023
Server
HoneyBerry Cafe
10.2021 - Current
Bartender
A La Carte “Drink”
10.2019 - 10.2022
High School Diploma -
Larkin High School
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